At a Glance
- Tasks: Provide technical support for local IT systems and coordinate technology services.
- Company: Join RS Group, a leader in digital and technology solutions.
- Benefits: Enjoy competitive salary, health plans, and flexible working options.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact by solving complex technical issues and improving service quality.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
This role is to provide technical support for all local IT systems for which RS is accountable and for which RS have no other primary support partner. Act as on‑site contact to coordinate the delivery of technology services with both internal and external service providers and to be a point of local contact for the RS business with regards to escalations for resolution of incidents, fulfilment of requests and completion of changes.
Specific areas of focus include day to day system support activities (primarily warehouse and other local business systems, network, platform and telephony), service desk escalations, request management, change management and urgent incident and problem resolution.
What You Will Be Doing
- You will be the named point of local contact for technical enquiries and escalations.
- You will provide support for all local IT systems which are not supported by other 3rd parties (e.g. local warehouse and other business systems, network, telephony etc.).
- You will pro‑actively improve the quality and effectiveness of support for the site maintaining high availability.
- Working with RS Service Managers and 3rd party Account Management teams to act as local contact for 3rd parties in a service management capacity and develop enduring customer relationships.
- Following ITIL guidelines, resolving complex technical issues.
- Administration and troubleshooting of service issues with RS Service Managers and 3rd Parties.
- Act as a role model and mentor for fellow team members and other lines of support.
- Act as local infrastructure contact and in the event of a major incident, organise relevant resources to ensure resolution.
- Provide operational knowledge of local solutions to support other departments.
- Operate with minimal supervision in a complex environment; may lead technical activities involving internal staff and 3rd parties.
- Resolving complex technical incidents/problems escalated by other internal departments within the call management system.
- Implement operational procedures, tools and best practice.
- Aid in capacity management/reporting.
- Participate in the execution of Disaster Recovery exercises and own specific server tasks.
- Possess a full understanding of local onsite IT systems including (but not limited to) warehouse and other local business systems, server, telephony and network infrastructure.
- Supporting project deployment and project transition support.
- Execute change management tasks in line with defined processes.
- Out of hours working and travel (both international and domestic) will be required from time to time.
What You’ll Bring
- Good verbal and written English language skills.
- Strong Experience in Technical Major Incident and Problem Management.
- Experience in Technical application of ITIL Service Management Disciplines.
- Able to work under pressure and meet deadlines.
- Able to demonstrate a high degree of flexibility including out of hours working.
- A passion for Service Improvement.
- Solid understanding of Incident, Problem, Change, configuration and Request Management processes and how they drive business processes.
- Ability to maintain clear and focused thinking under stressful/high pressure situations.
- Ability to translate technical information into business/layperson language.
- Ability to grasp and assess business impact by clear and thorough probing of stakeholders.
- Ability to derive streams and actions based on the inputs provided by the support teams.
- Good at formulating clear communications and keeping stakeholders informed.
- Ability to drive managed third parties towards service restoration.
Rewards
- Financial – pension/retirement; life assurance; salary finance (payroll deduction loan scheme).
- Wellbeing – medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership.
- Lifestyle – transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts.
- Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values.
Regional Support Engineer in Nuneaton employer: Rsgroup
At RS Group, we pride ourselves on being an excellent employer, offering a dynamic work environment in Nuneaton where innovation and collaboration thrive. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement, while our robust benefits package ensures that our team members feel valued and supported both personally and professionally. Join us to be part of a culture that prioritises service improvement and fosters strong relationships within a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Support Engineer in Nuneaton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rsgroup values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rsgroup might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rsgroup!
✨Direct Apply to Rsgroup
Let's not forget to apply directly through the Rsgroup website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Regional Support Engineer in Nuneaton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rsgroup.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rsgroup. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rsgroup
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
