At a Glance
- Tasks: Assist customers, manage stock, and resolve queries in a dynamic branch environment.
- Company: Join RS Group, a leader in engineering solutions with over 80 years of experience.
- Benefits: Enjoy competitive pay, health cover, pension scheme, and personal development opportunities.
- Other info: Great career growth potential in a diverse and inclusive workplace.
- Why this job: Be part of a supportive team and make a real difference for our customers.
- Qualifications: Customer service experience and a positive, can-do attitude are essential.
The predicted salary is between 18900 - 23100 £ per year.
Location: Newcastle, GB, NE11 0PN
Brand: RS Group
Function: Customer Services
Work Location: Office Based
If you are looking for a rewarding opportunity and working as part of a supportive team, then this is the role for you. Based in our RS Local Newcastle Branch, you will divide your time between communicating effectively with our trade customers at our branch to help them find just what they need and keeping on top of our stock and inventory. Full training will be provided, but a can-do attitude is all that it takes to succeed in this role.
What you will be doing:
As a Branch Assistant, you will be reporting directly to the Branch Manager. Within the Branch, you will provide excellent customer service by helping identify our customers’ needs and requirements by building strong relationships and investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches. You will also be responsible for some warehouse and stock management picking and packing activities.
What do I need to be successful?
- Some experience in a Customer Service or Retail role
- The ability to multi-task and put your attention to different areas of work throughout your day
- A friendly face and a can-do attitude
What’s in it for you?
- Option to join - Generous Defined Contribution Pension scheme
- Option to join - Private Health Medical cover
- Option to join - Health Cash Plan
- Option to join – Save as you Earn Employee Share Scheme
- Option to buy more days’ holiday per annum
- Annual Employee Performance Bonus scheme
- Preferential discounts on Personal Contract Hire for brand new vehicles for family & friends
- Employee Assistance Programme
- Cycle to Work Scheme
- Company workwear & PPE
- A wide range of personal development programmes to build on your strengths
We are RS Group. At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
RS Local Branch Assistant in Newcastle upon Tyne employer: Rsgroup
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