Managed Inventory Representative in Birmingham

Location: Birmingham, GB, B8 1AP

Brand: RS

Function: Customer Services

Work Location: Office Based

Field based – Territory predominantly north, east and central Birmingham

Here at RS Group we have an exciting opportunity for a Managed Inventory Representative. This is a dynamic role where you’ll combine customer service and inventory and stock replenishment support. You’ll be a trusted partner to our customers, supporting our Inventory Solutions within your designated territory, supporting our wider Value-Added Services team where appropriate in scoping and validating opportunities to ensure the correct solution is being proposed. You will play a pivotal role in our continued drive to make amazing happen!

So, what does this opportunity involve?

• To conduct regular visits to Managed Inventory customers to check and replenish RS solutions.
• To work with customer stakeholders to identify growth opportunities via range expansion, product substitution or ad-hoc purchase requirements.
• To work in conjunction with the RS Managed Inventory implementation team to ensure that all systems are fully functional and that correct workflows are adhered to.
• Ensure that all company & customer H&S practices are observed at all times.
• Ensure that all Standard Operating Processes (SOPS) are followed in relation to the delivery of Managed Inventory Services.
• Ensure that all Managed Inventory installations are well maintained and conduct regular housekeeping activities.
• Be a brand ambassador for RS Components and ensure that customers fully understand the benefits of Managed Inventory Services.
• Develop strong relationships with the wider sales team to support the sales growth of Managed Inventory Services.
• Ensure that growth opportunities are communicated effectively and to the appropriate stakeholders.
• Perform against KPIs relating to Managed Inventory Services.
• Where appropriate, support the RS Local Branch with ad-hoc duties.

A bit about what you will need to be a success in this role:

• Full clean driving licence
• Excellent understanding of Microsoft packages, specifically Excel
• Strong interpersonal and communication skills.
• Self-motivated, organised, and flexible.
• A natural problem solver.
• Customer-first mindset with experience in service or sales roles.
• Understanding of stock control or warehouse practices.

Some more good stuff:

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big aspirations for the future. You can take control of your future here at RS. We offer all the benefits you’d expect to receive in a progressive global business. We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Why not make RS a part of your journey?

What can you expect from us?

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, and generous annual leave, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
• Support for women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery.
• Support for neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome.
• Additions to fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS. At RS UK, part of RS Group, we’ve been solving industry problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 800,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.