At a Glance
- Tasks: Support customers with inventory solutions and ensure stock replenishment.
- Company: Join RS Group, a leader in engineering solutions with a dynamic culture.
- Benefits: Competitive salary, career development, and a focus on wellbeing.
- Other info: Be part of a diverse team committed to making amazing happen.
- Why this job: Make a real impact by helping customers optimise their inventory.
- Qualifications: Full clean driving licence and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Newcastle, GB, NE11 0PN
Brand: RS
Function: Customer Services
Work Location: Office Based
Here at RS Group we have an exciting opportunity for a Managed Inventory Representative. This is a dynamic role where you’ll combine customer service and inventory and stock replenishment support. You’ll be a trusted partner to our customers, supporting our Inventory Solutions within your designated territory, supporting our wider Value-Added Services team where appropriate in scoping and validating opportunities to ensure the correct solution is being proposed. You will play a pivotal role in our continued drive to make amazing happen!
What you will be doing:
- Conduct regular visits to Managed Inventory customers to check and replenish RS solutions.
- Work with customer stakeholders to identify growth opportunities via range expansion, product substitution or ad-hoc purchase requirements.
- Work in conjunction with the RS Managed Inventory implementation team to ensure that all systems are fully functional and that correct workflows are adhered to.
- Ensure that all company & customer H&S practices are observed at all times.
- Ensure that all Standard Operating Processes (SOPS) are followed in relation to the delivery of Managed Inventory Services.
- Ensure that all Managed Inventory installations are well maintained and conduct regular housekeeping activities.
- Be a brand ambassador for RS Components and ensure that customers fully understand the benefits of Managed Inventory Services.
- Develop strong relationships with the wider sales team to support the sales growth of Managed Inventory Services.
- Ensure that growth opportunities are communicated effectively and to the appropriate stakeholders.
- Perform against KPIs relating to Managed Inventory Services.
- Where appropriate, support the RS Local Branch with ad-hoc duties.
What do I need to be successful?
- Full clean driving licence.
- Excellent understanding of Microsoft packages, specifically Excel.
- Strong interpersonal and communication skills.
- Self-motivated, organised, and flexible. A natural problem solver.
- Customer-first mindset with experience in service or sales roles.
- Understanding of stock control or warehouse practices.
We are RS Group. At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
Managed Inventory Representative employer: Rsgroup
At RS Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Corby. As a SAP Security Associate Analyst, you will benefit from our comprehensive rewards package, including competitive salaries, robust wellbeing initiatives, and opportunities for professional growth within a supportive environment. Join us to be part of a team that values your contributions and encourages you to thrive in your career while making a meaningful impact in the field of digital and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Inventory Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rsgroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rsgroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Managed Inventory Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rsgroup:Your cover letter is your chance to shine! Tell us why you want to work at Rsgroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rsgroup!
How to prepare for a job interview at Rsgroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
