Global Process Owner - Order to Cash

Location: this is a hybrid role, offering a combination of being able to work remotely and from our European offices – there will likely be international travel required.

The Opportunity

The GPO owns the end-to-end process across several different teams and regional boundaries. With the support of our Technology Function, the GPO has the authority to deliver technological and process changes. The role will work closely with all Functional Programme Directors and other GPOs to align on ways of working and opportunities. The role will lead on the standardisation, automation and streamlining of relevant processes to both align with industry best practice and competitive benchmarking. The GPO has ultimate responsibility for the strategic and process performance along with realising its objectives which will be supported and measured by key process indicators.

What You Will Be Doing

As a global process owner, you will lead in the large-scale system design, and standardisation of our Order to Cash, Source to Pay and Plan to Fulfil processes. You will not stand still but will evolve in the role, and in the future, you will have been integral in revolutionising the way we operate Accounts Receivable and order handling globally into standardised processes, simplified through automation and utilisation of SAP. Some of your key responsibilities and aims will be to:

• Set and deliver the strategy and main value drivers for the end-to-end process, contributing to the company’s key objectives.
• Lead engagement with the key stakeholders of the processes to identify areas for improvement that will deliver significant benefits across the value streams.
• Develop robust plans to prioritise, manage and deploy improvements across value streams and deliver the improvements in a timely manner demonstrating significant benefits.
• Recommend robust ways of working aligned with Regions & Functions, to execute strategy and build scalable business model.
• Identify and support candidates to build capability in process management and Lean Six Sigma training programmes to our accredited LCS standards.
• Develop the end-to-end systems strategy for these prioritised processes in partnership with Technology.
• Drive process standardisation, implementation and adoption across the e2e processes to enhance efficiencies, effectiveness and drive standardisation.
• Collaborate with other GPOs to ensure end to end integration and consistency and process and systems quality improvements.
• Define and monitor service levels and KPIs, including service reviews and dealing with major service events.
• Manage interactions between the Regions & GSBS, acting as a point of contact and escalation route for local teams.
• Influence and align multiple stakeholders to ensure consistent and efficient processes are in place, which are aligned to business needs.

How you will make a difference

You will be the strategic driver in improving the end-to-end processes demonstrating benefit through improved cost, quality, and service delivery metrics. You will ensure that improvements are prioritised and planned in a robust way so that there is a clear roadmap for improvements and a benefits delivery plan that demonstrates both delivery and robust benefit realisation. You will work flexibly across the value streams being agile in your delivery approach to ensure we realise the improvement benefits at pace.

What You’ll Bring

• Comprehensive understanding of business and data analysis practices, tools and techniques such as requirements and business modelling.
• Comprehensive leadership of diverse regional and functional teams and development methodologies underpinned by strong commercial experience.
• Experience of large ERP systems implementation and associated processes (preferably SAP ECC6, S4/Hana, SAP Analytics Cloud and BPC/AFO).
• Demonstrable experience of policy implementation, best practice and process improvement with evidence of implementing process standardisation and improvements.
• Ability to simplify and translate complex problems, processes or projects into component parts and to explore them strategically and systematically.
• Effective communication skills, with an ability to influence and align a diverse group of senior stakeholders throughout the organisation.
• Experience and extensive knowledge of business operations in a complex, global business, across multiple areas of finance and outsourced functions.
• Experience of audit, control and compliance in a global environment.
• Change management skillset to understand what changes must be made and how to drive them at every level.
• High level of commercial and business acumen and understanding of the context of the markets RS operate within.
• Lean/Six Sigma Change Management FMGG and/or Distribution.

We Are RS

We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries. We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company. Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:

• Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
• Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
• Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values

Ready to Make Amazing Happen? Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are — it all starts here. Apply now and make RS a part of your journey.