Digital Merchandising Manager

Digital Merchandising Manager

Location: Hybrid (London, Corby or Manchester)

Contract: Fixed-Term (12 Months)

RS Group is seeking a commercially driven and data-led Digital Merchandising Manager to join the team on a 12-month fixed-term contract.

As Digital Merchandising Manager, you will own and drive the global performance and growth of your categories across all digital channels, suppliers, and brands. This is a high-impact, fast-paced role requiring strong commercial judgement, confidence in decision-making, and the ability to prioritise effectively in a dynamic environment.

You will play a pivotal role in embedding digital excellence within the wider commercial category teams, ensuring your function fully leverages tools, insights, and analytics to influence and deliver category strategy.

What you’ll be doing:

• Develop and execute a clear digital merchandising strategy across your categories and suppliers, driving measurable revenue growth and digital participation in line with business targets.
• Foster an insight-led culture, embedding continuous improvement and a strong “test and learn” approach to optimise digital metrics and customer outcomes.
• Deliver content and merchandising solutions that improve engagement, conversion, and overall commercial performance.
• Partner closely with Commercial and Marketing teams to ensure alignment on planning, priorities, and ways of working, using data and analytics to inform decisions.
• Prioritise team resource effectively, focusing effort where it will deliver the greatest commercial impact.
• Collaborate with Marketing and SEO teams to ensure content is optimised, relevant, and continually refreshed to increase traffic and engagement.
• Build and maintain strong relationships with strategic suppliers, identifying opportunities for incremental investment and value creation.
• Monitor competitor activity, including visit share, promotions, and CX enhancements, sharing actionable insights across digital and category teams.
• Lead, coach, and develop your team, ensuring clarity of objectives, accountability for performance, and alignment to the broader digital strategy.

About you

You are a commercially astute digital leader with extensive experience in B2B and/or B2C ecommerce environments. You combine strong technical capability with strategic thinking and the ability to influence at senior levels.

What you’ll need

• Extensive experience in a B2B or B2C Digital Merchandising role.
• Advanced proficiency in using tools such as Adobe Analytics, BrightEdge, and Google Trends, with the ability to effectively communicate insights and recommendations to suppliers and internal stakeholders.
• Comprehensive understanding of the digital landscape and the broader B2B and B2C environments.
• Exceptional communication skills, with extensive experience in presenting data and insights.
• Experience with content management systems.
• Familiar with Digital Merchandising KPIs, levers, and systems to drive performance.
• Proactively identifies and addresses issues and opportunities to improve UX and CX.
• Ability to shape the digital product roadmap to ensure optimised CX.
• High quality actions based on data and insight underpin success. Solid experience of using tools including Adobe Analytics, BrightEdge, and Google Trends, guiding the team in effective use of these tools.
• Active and thorough understanding of digital merchandising principles and tools. Knowledge of CMS would be an advantage.
• Confident decision maker with the ability to use sound commercial judgement, prioritise, and deal effectively with fast-changing scenarios.

Behavioural Skills

• Proven track record of delivering results and taking ownership of outcomes at a senior level.
• Demonstrates a strong customer focus in all aspects of the role.
• Established potential for future executive management and leadership positions.
• Highly skilled in influencing senior-level stakeholders and demonstrating a flexible approach while respecting diverse cultures and priorities.
• Capable of securing support and sign-off of strategic proposals and plans across various functions and stakeholders.
• Adept at building relationships and effectively influencing external agencies, suppliers, and organisations up to senior management level.
• Ability to influence stakeholders across all business functions to achieve set goals by obtaining necessary information and deliverables.
• Possesses a can‑do attitude, is a self‑starter, and can manage and prioritise workload independently.
• Passionate and enthusiastic about Ecommerce, highly relevant experience within an online B2B and/or B2C environment.
• Engages team and commercial functions to drive a ‘digital mindset’ shift across the organisation.
• Works closely with colleagues across Product & Supply Chain, Digital Product, and CX/UX teams, requiring a solid understanding of commercial landscapes in B2B and/or B2C environments.
• Preferable experience working within or alongside performance marketing teams, with a solid understanding of digital marketing channels, SEO principles, and levers to drive quality customer acquisition and retention.
• Builds strong relationships with strategic suppliers and engages directly with senior digital colleagues within these organisations.
• Confidence, experience, and gravitas to represent the function strongly at key Commercial and Marketing forums.
• High levels of tenacity and resilience to drive greater awareness of the external digital environment and instil a ‘digital mindset’ within teams both inside and outside the Ecommerce function.

The extras you’ll get:

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.