Digital Merchandising Executive

As the Digital Merchandising Executive, you will manage the day-to-day digital merchandising for your category, focusing on optimizing the online customer experience and driving commercial success. You will work cross-functionally to ensure best-in-class digital merchandising, allowing customers to shop effortlessly on our website. Through insights and analysis, you will drive new initiatives aimed at enhancing customer engagement, increasing revenue, improving conversion rates, and growing basket size.

What You’ll Be Doing:

• Track key performance metrics for your category and brands, including visits, revenue, AOV, conversion, and search trends, and create actions to improve them.
• Provide regular global sales reports to the Head of Digital Merchandising, detailing category and brand performance, with actionable insights to optimize the customer experience and meet KPIs.
• Oversee the planning and execution of digital campaigns and promotions, ensuring the timely delivery of necessary information to digital teams.
• Collaborate with the Digital Merchandising Manager and teams to create category plans that align with the broader strategy and contribute to its success.
• Maintain effective communication with key stakeholders on short-term goals and project risks through regular planning meetings.
• Monitor competitors and implement action plans to ensure our customer journey is optimal and best-in-class.
• Share best practices across the business to drive continuous improvement.
• Collaborate with the Digital Merchandising Manager to leverage customer insights for solving problems and identifying opportunities in the digital merchandising strategy.
• Support the Digital Merchandising Manager in building relationships with category brands, suppliers, and services, advocating for digital merchandising investments.
• Represent the function in meetings and forums when needed, including acting as a key contact for external suppliers.
• Manage relationships with marketing, digital product owners, photography, and category teams.

About You:

You’re passionate about optimizing the online customer experience and delivering measurable commercial success across your category. Your collaborative approach ensures a seamless customer journey, and you’re adept at using data and insights to drive impactful initiatives. You thrive in a fast-paced environment, managing multiple projects while delivering best-in-class digital merchandising results.

What We’re Looking For:

Technical Skills:

• Proven experience in a B2B or B2C Digital Merchandising role.
• Proficiency in tools like Adobe Analytics, BrightEdge, and Google Trends, with the ability to interpret data and provide insights to stakeholders.
• Solid understanding of the digital landscape and experience using content management systems.
• Familiarity with Digital Merchandising KPIs, tools, and techniques to improve performance.
• Proactively identifies opportunities for enhancing UX and CX.
• Strong analytical skills, with experience using data to drive decision-making and strategic plans.
• Knowledge of digital merchandising principles and tools; CMS experience is a plus.

Behavioral Skills:

• Strong customer focus, ensuring the customer is at the heart of all decisions.
• Effective at influencing stakeholders and securing approval for proposals across teams.
• Ability to build relationships and influence external agencies, suppliers, and internal teams.
• Self-starter with a can-do attitude, able to manage and prioritize a dynamic workload.
• Hybrid role requiring 3 days in person at the Corby office or an alternative location for collaboration.
• Passionate about eCommerce, with experience in a B2B or B2C online environment.
• Engages teams across the organization to foster a ‘digital-first’ mindset.
• Experience working with performance marketing teams and understanding digital marketing channels, SEO, and customer acquisition.
• Ability to represent the function at Commercial and Marketing forums with confidence and influence.
• High levels of resilience and adaptability, driving awareness of digital trends across teams.

The extras you’ll get:

At RS, as well as the usual employee benefits you’d expect from an FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, and private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies.

We are RS. At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.