At a Glance
- Tasks: Optimise and develop customer service tools while collaborating with global teams.
- Company: Join RS, a leading global provider of industrial products and solutions.
- Benefits: Enjoy hybrid work, continuous learning, and a diverse, inclusive culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experience with innovative service tools.
- Qualifications: Experience with customer service tools and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: UK, Hybrid - The team meets once per month in Corby, Northamptonshire. Locations include London (N1C 4AG), Manchester (M2 3AA), Corby (NN17 5JF).
Brand: RS
Function: Digital & Technology
Company Overview
RS is a global provider of industrial products and solutions, delivering service excellence across design, procurement, inventory and maintenance.
Responsibilities
- On-going optimisation and development of existing and future service tools across EMEA
- Managing, exploring and assessing change demand
- Product administration, development and maintenance
- Continual development of technical knowledge and expertise across all customer contact tools
- Actioning JML (Joiners, Movers, Leavers) requests from Service Desk
- Respond to user requests for support in a timely manner
- Work across cultures/functions to enhance end user and customer experience
- Create, develop and maintain system documentation for our Service Tools
- Assist with migration from older systems/processes in line with customer engagement roadmap
- Collaborate with key EMEA stakeholders (e.g., Snr VP Go to Market Strategy, EMEA Heads of Service/Sales Effectiveness, CS LT, Operational teams, IS&T, Digital, and CX)
- Work in partnership with external vendors and tech partners, driving collaboration and accountability
- Support improvement initiatives and projects related to the Customer Service Function
- Manage multiple concurrent initiatives
Skills & Experience
- Experience with Customer Service Tools - Salesforce, iAdvize, Genesys, Diabolocom, Moxie (user or administrator)
- Proactive and collaborative - able to gather requirements, design solutions and manage demand requests aligned with strategic roadmap
- Familiarity with fast moving, dynamic business environments
- Experience working with European/Global teams and understanding cross cultural requirements
- Ability to translate technical information into simple terms and explain design options
- Strong communication skills within a regional matrix organisation
- Comfortable with change management
- Experience with Visio & Project applications
- Experience with Continuous Improvement practices, CI/LSS certification
Benefits & Development
We invest in your development and wellbeing and promote a diverse and inclusive culture. We support continuous learning and provide a collaborative work environment.
StudySmarter Expert Advice🤫
We think this is how you could land System Admin (Customer Service Tools) in Corby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rsgroup values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rsgroup might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rsgroup!
✨Direct Apply to Rsgroup
Let's not forget to apply directly through the Rsgroup website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace System Admin (Customer Service Tools) in Corby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rsgroup.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rsgroup. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rsgroup
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
