At a Glance
- Tasks: Orchestrate personalised customer journeys and collaborate with stakeholders for impactful campaigns.
- Company: Join RS Group, a global leader in product and service solutions.
- Benefits: Enjoy competitive salary, wellness programmes, and flexible hybrid working.
- Other info: Dynamic team environment with opportunities for growth and recognition.
- Why this job: Make a real difference by enhancing customer experiences through data-driven personalisation.
- Qualifications: Experience in personalisation or marketing operations and strong collaboration skills.
The predicted salary is between 44817 - 54777 £ per year.
- Brand: RS Group
- Function: Digital & Technology
- Work Location: Hybrid
Location: This is a hybrid role, offering a combination of being able to work remotely and from our offices.
The Opportunity
As a Personalisation Operations Executive, you will play a critical role in the operational planning & orchestration of customer centric, personalised journeys that deliver real value for RS Group.
You will work closely with different stakeholders throughout the business to ensure that personalised customer experiences are delivered accurately, efficiently, and in alignment with best practice.
This role sits at the intersection of product, data, customer experience and our regional marketing activities, acting as the operational backbone that enables high ‑ quality, conflict ‑ free, data ‑ driven personalisation at scale.
- What You Will Be Doing
- Support stakeholders in defining audiences for personalisation use cases, ensuring accurate sizing, segmentation logic, and CDP best practice.
- Coordinate personalisation campaigns to deliver consistent customer experiences, managing priorities, eligibility rules, and suppression logic.
- Advise teams on the effective use of personalisation technologies, creating guidance, documentation, and best‑practice frameworks.
- Deliver coaching and training to increase adoption, capability, and effectiveness across the organisation.
- Partner with stakeholders and the Product Owner to identify and prioritise customer data and attribute requirements.
- Support the build, QA, deployment, and ongoing orchestration of personalisation use cases.
- Own and operate support frameworks that enable stakeholders to successfully deliver personalisation initiatives.
- Collaborate with Data & Analytics teams to measure performance, demonstrate value, and drive continuous optimisation of personalisation activities.
- What You’ll Bring
- Experience in personalisation, CRM, or marketing operations.
- Hands‑on experience with CDPs and customer segmentation tools.
- Strong understanding of audience segmentation, customer journeys, and journey orchestration.
- Excellent stakeholder management and cross‑functional collaboration skills.
- Ability to coordinate complex campaigns and ensure operational excellence across teams.
- A continuous improvement mindset, with a focus on optimisation, coaching, and enabling others.
- Confidence using data, tools, and best‑practice frameworks to deliver impactful personalised customer experiences.
- A commercially focused approach, balancing customer needs with business outcomes.
- We Are RS
At RS, wearemaking amazing happen for a better world.
As a global product and service solutions provider, we help industrial customersoperatemore efficiently and sustainably.
Operating in 33 markets, we support around one million customers worldwide with more than 875,000 stocked products, access to over five millionadditionalproducts, and a range of service solutions designed to help businesses thrive.
What sets us apart is our people.
More than 8,500 colleagues around the world bring technicalexpertise, digital innovation, and a customer first mindset to everything we do.
Guided by our values – we are one team, wedeliver brilliantly, wedo the right thing, and we make every day better, we'recreating an environment where our people can grow, contribute and make a meaningful impact.
Rewards
Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provideall ofour people the opportunity toparticipatein a short-term incentive, enabling them to share in the success of the Company.
Our total reward package is more than just the cash; our recognition and benefit offeringprovide the opportunity for usto recognise, rewardand enable the wellbeing of our people at all stages of their journey with RS.
Our rewards and benefits vary by country, but include
- Financial -pension/retirement; lifeassurance; salaryfinance (payroll deduction loan scheme)
- Wellbeing -medical plans; healthscreening; criticalillness; disability insurance; holiday/paidtimeoff; employeeassistanceprogramme; discountedgym/healthclub membership
- Lifestyle -transportationassistanceschemes (e. g., cycle towork, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
- Spotlight - our global recognition programme provides a platform to highlight and recognise people role modelling our values
- #J-18808-Ljbffr
Personalisation Operations Executive in Corby employer: Rsgroup
RS Group is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. As a Graduate AI Product Analyst Apprentice, you'll benefit from a robust apprenticeship programme that not only provides hands-on experience with cutting-edge technologies like Generative AI and ML but also fosters personal and professional growth through mentorship and exposure to diverse teams. Join us to be part of a forward-thinking culture that values creativity and empowers you to shape the future of customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Personalisation Operations Executive in Corby
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Rsgroup and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Rsgroup are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Rsgroup on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Rsgroup. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Personalisation Operations Executive in Corby
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Rsgroup. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Rsgroup:Show us that you’ve done your homework! In your application, briefly mention what you admire about Rsgroup’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Rsgroup
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Rsgroup will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Rsgroup, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
