At a Glance
- Tasks: Lead daily operations and ensure top-notch customer service at our Birmingham branch.
- Company: Join RS, a dynamic company focused on customer experience and growth.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for personal growth in a fast-paced, collaborative setting.
- Why this job: Be a key player in driving branch success and enhancing customer satisfaction.
- Qualifications: Experience in customer service or branch operations with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
- Brand: RS
- Function: Customer Services
- Work Location: Office Based
- Title: RS Local – Branch Manager
An exciting opportunity to support in leading, shaping and delivering a RS Local Branch (face‑to‑face, telephony, email, web, social) customer‑contact channels and provide a seamless service for commercial activities, driving customer experience, growth, and margin.
To drive a profitable branch that is efficient and effective.
The Branch Supervisor is a key operational leadership role within RS Local.
The position exists to ensure that the Birmingham branch continues to operate effectively whilst the Branch Manager manages multisite operation.
The Branch Supervisor is responsible for supporting the effective day‑to‑day running of a RS Local Branch, ensuring operational performance, team coordination, customer service standards and resource planning are delivered consistently.
The Branch Supervisor will support by acting as the operational lead and first point of escalation for colleagues and customers when the Branch Manager is not on site.
What you will be doing
- Manage daily branch routines, standards and operational processes
- Ensure orders, collections, deliveries, stock movements and customer requirements are handled accurately and on time
- Monitor branch workload and ensure tasks are prioritised effectively
- Support stock accuracy, availability, replenishment and housekeeping standards
- Ensure compliance with RS processes, health and safety requirements and local operating procedures within the OPEX
- Identify operational issues and elevate risks or barriers to the Branch Manager
- Support continuous improvement activity within the branch
- Coordinate daily team activity and ensure colleagues understand priorities.
- Act as the first point of support for branch colleagues.
- Support colleague performance through regular feedback, coaching and guidance.
- Help to build a positive, professional and customer‑focused team environment.
- Support onboarding and training for new colleagues.
- Identify development needs and share feedback with the Branch Manager.
- Manage day‑to‑day conduct, attendance and performance concerns in line with company policy, escalating where required.
What do I need to be successful?
- Experience in a branch, operational, service or customer‑facing environment.
- Solid commercial acumen to support the growth targets of the branch and BM
- Good planning and organisational skills.
- Ability to prioritise workload in a fast‑paced environment.
- Confidence in handling customer and colleague escalations.
- Strong communication and influencing skills.
- Understanding of stock, service, logistics or branch operations.
- Ability to work independently when the Branch Manager is not on site.
- A practical, hands‑on approach to problem solving.
- Commitment to safety, compliance and customer service.
- #J-18808-Ljbffr
RS Local Branch Supervisor in Birmingham employer: Rsgroup
At RS Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Corby. As a SAP Security Associate Analyst, you will benefit from our comprehensive rewards package, including competitive salaries, robust wellbeing initiatives, and opportunities for professional growth within a supportive environment. Join us to be part of a team that values your contributions and encourages you to thrive in your career while making a meaningful impact in the field of digital and technology.
StudySmarter Expert Advice🤫
We think this is how you could land RS Local Branch Supervisor in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rsgroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rsgroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace RS Local Branch Supervisor in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rsgroup:Your cover letter is your chance to shine! Tell us why you want to work at Rsgroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rsgroup!
How to prepare for a job interview at Rsgroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
