Local Branch Supervisor - Customer Experience Ops Leader in Birmingham

Local Branch Supervisor - Customer Experience Ops Leader in Birmingham

Birmingham Full-Time 36000 - 44000 Β£ / year (est.) No working from home possible
Rsgroup

At a Glance

  • Tasks: Lead local branch operations and ensure a seamless customer experience across all channels.
  • Company: Join RS Group, a dynamic company focused on customer satisfaction in Birmingham.
  • Benefits: Competitive salary, career development opportunities, and a supportive team environment.
  • Other info: Be part of a hands-on team with opportunities for growth.
  • Why this job: Make a real impact by enhancing customer experiences and driving branch success.
  • Qualifications: Experience in customer service and leadership skills are essential.

The predicted salary is between 36000 - 44000 Β£ per year.

RS Group in Birmingham is seeking a Branch Supervisor to lead the RS Local Branch operations, overseeing face-to-face, telephony, email, web and social channels to deliver a seamless customer experience and drive branch profitability.

The role supports the Branch Manager in running daily operations, ensuring service standards, stock accuracy and compliance, and acting as on-site lead when the Branch Manager is unavailable.

You will guide a practical, hands-on team.

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Local Branch Supervisor - Customer Experience Ops Leader in Birmingham employer: Rsgroup

At RS Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Corby. As a SAP Security Associate Analyst, you will benefit from our comprehensive rewards package, including competitive salaries, robust wellbeing initiatives, and opportunities for professional growth within a supportive environment. Join us to be part of a team that values your contributions and encourages you to thrive in your career while making a meaningful impact in the field of digital and technology.

Rsgroup

Contact Details:

Rsgroup Recruitment Team

We think you need these skills to ace Local Branch Supervisor - Customer Experience Ops Leader in Birmingham

Leadership Skills
Customer Service Skills
Operational Management
Communication Skills
Team Management
Problem-Solving Skills
Attention to Detail