RS Local Branch Supervisor
Title: RS Local – Branch Manager
Location: Nuneaton, GB, CV10 7RS
Brand: RS
Function: Customer Services
Work Location: Office Based
An exciting opportunity to support in leading, shaping and delivering a RS Local Branch (face‑to‑face, telephony, email, web, social) customer contact channels and provide a seamless service for commercial activities, driving customer experience, growth, and margin. To drive a profitable branch that is efficient and effective.
What you will be doing:
- Manage daily branch routines, standards and operational processes
- Ensure orders, collections, deliveries, stock movements and customer requirements are handled accurately and on time
- Monitor branch workload and ensure tasks are prioritised effectively
- Support stock accuracy, availability, replenishment and housekeeping standards
- Ensure compliance with RS processes, health and safety requirements and local operating procedures within the OPEX
- Identify operational issues and elevate risks or barriers to the Branch Manager
- Support continuous improvement activity within the branch
- Coordinate daily team activity and ensure colleagues understand priorities.
- Act as the first point of support for branch colleagues.
- Support colleague performance through regular feedback, coaching and guidance.
- Help to build a positive, professional and customer‑focused team environment.
- Support onboarding and training for new colleagues.
- Identify development needs and share feedback with the Branch Manager.
- Manage day‑to‑day conduct, attendance and performance concerns in line with company policy, escalating where required.
What do I need to be successful?
- Experience in a branch, operational, service or customer‑facing environment.
- Solid commercial acumen to support the growth targets of the branch and BM
- Good planning and organisational skills.
- Ability to prioritise workload in a fast‑paced environment.
- Confidence in handling customer and colleague escalations.
- Strong communication and influencing skills.
- Understanding of stock, service, logistics or branch operations.
- Ability to work independently when the Branch Manager is not on site.
- A practical, hands‑on approach to problem solving.
- Commitment to safety, compliance and customer service.
RS Local Branch Supervisor in Bedworth employer: Rsgroup
At RS Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Corby. As a SAP Security Associate Analyst, you will benefit from our comprehensive rewards package, including competitive salaries, robust wellbeing initiatives, and opportunities for professional growth within a supportive environment. Join us to be part of a team that values your contributions and encourages you to thrive in your career while making a meaningful impact in the field of digital and technology.
