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- Tasks: Support and optimise SaaS platforms, ensuring high-quality service delivery and collaboration across teams.
- Company: RS Group has been solving engineering problems for over 80 years, delivering innovative solutions globally.
- Benefits: Enjoy remote work, performance bonuses, enhanced family leave, and support for health and wellbeing.
- Why this job: Make a real impact in a dynamic environment while fostering innovation and teamwork.
- Qualifications: Experience with enterprise applications, Jira proficiency, and strong communication skills are essential.
- Other info: Join a diverse team committed to ethical practices and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
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Application Support (Atlassian Cloud)
Location:
Corby, ENG, GB, NN17 5JF
Brand: RS Group
Function: Digital & Technology
Work Location: Virtual
Application Support (Atlassian Cloud)
Location: Remote (UK)
Permanent
RS Group is looking for a talented and driven Application Support (Atlassian Cloud) to join our expanding global technology team on a permanent basis. In this pivotal mid-level role, you’ll play a key part in supporting and optimising our SaaS platforms while helping to drive operational excellence and technical maturity across the organisation.
This is your opportunity to make a real impact—setting standards, improving processes, and collaborating with cross-functional teams to elevate service quality. You\’ll provide both operational and technical subject matter expertise to internal teams, support strategic platforms, and help maintain a culture of continuous improvement.
What You’ll Be Doing
- Manage configuration, availability, and performance of Atlassian Cloud and other SaaS platforms
- Support and maintain a suite of third-party SaaS platforms, including Datadog, JFrog, MuleSoft AnyConnect, SAP Rise, and Miro
- Own and monitor SaaS product support SLAs, ensuring high-quality service delivery
- Partner with Digital Product Owners, Engineering, InfoSec, and Business stakeholders to support platform strategy and operations
- Evaluate and implement change requests, ensuring best practices, appropriate test coverage, and rollback plans
- Participate in weekly Technical Change Boards to review, assess, and advise on proposed changes across tech stacks
- Manage incoming support requests and incidents, aligning resolution with agreed SLAs
- Lead or support incident resolution efforts across diverse technologies and teams
- Maintain comprehensive documentation for support processes and transitioned services
- Contribute to risk management, platform improvements, and proactive service enhancement
- Act as a lead technical expert to troubleshoot and resolve complex issues
- Implement corrective action plans to address service-impacting problems
- Review vulnerability reports and collaborate with security teams on required updates
- Foster strong relationships with third-party vendors and internal support teams
- Manage vendor performance in line with contractual support agreements
- Communicate technical topics effectively with both technical and non-technical stakeholders
- Review and contribute to root cause analyses for critical incidents
- Actively share best practices across the RS Global Technology and Cloud community
About You
You’re a hands-on technologist with a strong background in supporting SaaS platforms in enterprise environments. You\’re customer-focused, adaptable, and thrive in fast-paced settings where collaboration and accountability are key. You bring a blend of technical skill, process-oriented thinking, and the communication ability to bridge gaps between teams and stakeholders.
You’re also someone who enjoys solving complex problems, takes ownership of outcomes, and continuously seeks to improve service delivery through innovation and teamwork.
What We’re Looking For
- Solid experience in enterprise applications environments, ideally in internal/SME-facing support roles
- Proficiency with Jira (Server, Data Center, and Cloud) at the organisation admin level, including workflow design
- Strong API knowledge and scripting experience, including JQL, macros, ScriptRunner, PowerScripts, and Automation for Jira
- Familiarity with migration tools such as CMJ or Project Configurator
- Integration experience with tools such as Bitbucket, ServiceNow, Bamboo, and Jenkins
- Ability to lead technical planning and solutioning for complex platform migrations and hybrid environments
- Proven capability in customer discovery, understanding requirements, and identifying potential roadblocks
- Strong communication and stakeholder management skills across technical and business audiences
- Experience working in diverse cross-functional teams, including Product, Support, Architecture, and Customer Success
- A fast learner with a solid grasp of cloud technologies and deployment models
- Familiarity with various software delivery methodologies (e.g. Agile, Waterfall, Lean)
- Excellent problem-solving, analytical, and interpersonal skills
- Experience managing or collaborating with external vendors and service providers
The extras you’ll get:
At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:
- Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
- Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
- Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
- Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery
- Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.
We are RS
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
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Application Support (Atlassian Cloud) employer: Rsgroup
Contact Detail:
Rsgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support (Atlassian Cloud)
✨Tip Number 1
Familiarise yourself with the Atlassian Cloud suite, especially Jira, as this role requires proficiency at the organisation admin level. Consider exploring online tutorials or forums to deepen your understanding of workflow design and API integrations.
✨Tip Number 2
Network with current or former employees of RS Group on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your problem-solving skills by tackling real-world scenarios related to SaaS platform support. You might find case studies or practice problems online that mimic the challenges you could face in this role.
✨Tip Number 4
Prepare to discuss your experience with cross-functional teams and how you've managed stakeholder communication. Think of specific examples where you successfully bridged gaps between technical and non-technical audiences.
We think you need these skills to ace Application Support (Atlassian Cloud)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting SaaS platforms, particularly with Atlassian products like Jira. Use specific examples to demonstrate your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, especially your experience with API knowledge, scripting, and collaboration with cross-functional teams.
Showcase Your Technical Skills: Clearly outline your proficiency with tools and technologies mentioned in the job description, such as Jira, Bitbucket, and ServiceNow. Provide examples of how you've used these tools to improve service delivery or resolve complex issues.
Highlight Soft Skills: Don't forget to mention your communication and stakeholder management skills. The role requires effective communication with both technical and non-technical audiences, so provide examples of how you've successfully navigated these interactions in the past.
How to prepare for a job interview at Rsgroup
✨Know Your Atlassian Tools
Make sure you have a solid understanding of Jira and other Atlassian tools. Be prepared to discuss your experience with workflow design, API knowledge, and any scripting you've done. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of complex problems you've solved in previous roles. Highlight your analytical skills and how you approach troubleshooting, especially in SaaS environments. This will demonstrate your capability to handle the challenges of the role.
✨Communicate Effectively
Since the role involves liaising with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. This will showcase your communication skills and ability to bridge gaps between teams.
✨Showcase Your Collaborative Spirit
Prepare to discuss your experience working in cross-functional teams. Highlight specific instances where you collaborated with product owners, engineers, or support teams to achieve a common goal. This will illustrate your adaptability and teamwork skills, which are crucial for this position.
