RSEA Safety is one of Australasia’s leading safety retailers, supplying high-quality workwear, PPE and safety equipment across retail, B2B and hire channels.
With a growing presence across New Zealand, we continue to invest in our people and customer relationships, creating opportunities for motivated individuals to make a real impact across our growing customer base.
The Role
An opportunity has become available for an organised and customer-focused Customer Service Officer to join our Christchurch team on a full-time permanent basis.
Reporting to the Sales Manager, you’ll be a key point of contact for some of our major B2B customers. You’ll handle a steady flow of phone and email enquiries and process orders, and you’ll support the sales team to make sure every customer gets a fast, accurate and friendly response.
This is a busy, fast-paced role. It suits someone who enjoys a full day, works well under pressure and takes pride in getting the details right. Full training on Pronto ERP and our product range will be provided.
Key Responsibilities
Customer Service
- Respond to inbound phone and email enquiries throughout the day, including order requests, stock checks, delivery updates and general queries
- Provide a consistently high standard of service to every customer
- Build strong working relationships with regular business customers
Order Processing & Administration
- Enter and manage a large number of sales orders in Pronto ERP quickly and accurately
- Follow up on backorders, delivery issues and returns, liaising with the warehouse and suppliers to resolve them
- Assist with price loading and maintenance to keep customer pricing accurate
- Prepare quotes for customers and the sales team
- Answer product, pricing and availability questions
- Assist with regular sales reporting for the Sales Manager
- Support the sales team with admin and follow-ups so they can stay focused on selling
About You
- Previous customer service experience in an office, retail, trade counter or call center setting
- Solid MS Office skills, particularly Excel and Outlook
- Fast, accurate data entry and strong attention to detail
- Ability to stay calm and organised while juggling multiple tasks
- Excellent written and verbal communication skills
- Positive attitude, willingness to learn and ability to use your initiative
- Pronto experience is advantageous but not essential, as full training is provided
What We Offer
- Full training on Pronto ERP and our product range
- Monday to Friday office hours, with no late nights or weekends
- Quiet Christmas period, giving you more time with family when it matters most
- Employee product discounts and uniform provided
- Opportunity to earn bonus incentives
- Career development within a growing trans-Tasman business
- Supportive and collaborative team environment
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