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- Tasks: Coordinate service schedules, manage documentation, and liaise with engineers and customers.
- Company: Join WES, a leading supplier in the UK water industry with a focus on innovation.
- Benefits: Permanent position with opportunities for career growth and skill development.
- Why this job: Be part of a dynamic team making a real impact in the water sector.
- Qualifications: Strong IT skills, excellent communication, and a full UK driving licence required.
- Other info: Join a supportive environment that encourages entrepreneurial growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Due to continued growth, WES, part of the RSE Group, is looking for a Service Coordinator to join the business on a permanent basis, to support the Service team delivering work for key clients in the Water industry. You will be involved in assisting with all administrative duties to support the wider team, including coordinating project schedules, managing documentation, and liaising with engineers and customers.
Some of Your Key Duties Include:
- Coordinate the scheduling of service visits, callouts, and minor works alongside the Service Support Manager.
- Liaise with customers to confirm job requirements, site access arrangements, and appointment times.
- Prepare RAMS documentation, job sheets, and all necessary paperwork for engineer visits.
- Generate and issue detailed service reports using Service Engineers field notes and photographs.
- Maintain accurate internal records, including service schedules, job progress, tool allocation, and vehicle logs.
- Handle incoming phone calls and emails, ensuring enquiries are directed to the appropriate team member.
- Assist with job handovers, site-related queries, and the completion of follow-up documentation.
- Carry out all other tasks as requested within the post holders appropriate skill set.
What Do You Need?
- Excellent IT skills (MS Office Outlook, Word and Excel in particular).
- Be able to organise and prioritise workload effectively.
- A willingness and ability to learn new skills.
- Be able to work to deadlines to produce work to a high standard.
- Excellent communication skills, both written and verbal.
- Be a clear and concise communicator maintaining a polite and professional manner.
- Full UK Driving Licence.
Service Coordinator in Basingstoke employer: RSE
Contact Detail:
RSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the water industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching WES and the RSE Group. Understand their services and values so you can show how you fit into their culture and contribute to their goals. Tailor your answers to reflect their needs!
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll need to liaise with customers and engineers. Role-play common scenarios with a friend to boost your confidence and ensure you're clear and concise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the WES team and ready to dive into the water industry.
We think you need these skills to ace Service Coordinator in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your relevant experience, especially in coordinating schedules and managing documentation, as these are key parts of the job.
Show Off Your IT Skills: Since excellent IT skills are a must, don’t forget to mention your proficiency in MS Office, particularly Outlook, Word, and Excel. We want to see how you can use these tools to support our team!
Communicate Clearly: Your written communication skills are crucial for this role. Keep your application clear and concise, and make sure to maintain a professional tone throughout. This will show us you can communicate effectively with both customers and colleagues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at RSE
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Coordinator in the water industry. Familiarise yourself with WES's services and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Show Off Your IT Skills
Since excellent IT skills are a must for this role, be prepared to discuss your experience with MS Office, especially Outlook, Word, and Excel. You might even want to mention specific examples of how you've used these tools to organise schedules or manage documentation in previous roles.
✨Communication is Key
As a Service Coordinator, you'll need to liaise with customers and engineers regularly. Practice articulating your thoughts clearly and concisely. Think of examples where you've successfully communicated complex information or resolved misunderstandings in the past.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise tasks and manage your workload effectively. Consider sharing a specific instance where you successfully coordinated multiple projects or deadlines, as this will highlight your ability to thrive in a busy environment.
