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- Tasks: Manage customer enquiries and coordinate workshop operations in a busy environment.
- Company: Join a dynamic commercial vehicle workshop with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and a supportive team atmosphere.
- Other info: Opportunity to work in a fast-paced environment with career advancement potential.
- Why this job: Be the go-to person for customers and ensure their vehicles are serviced efficiently.
- Qualifications: Experience as a service advisor and strong communication skills required.
The predicted salary is between 32500 - 32500 £ per year.
Location: East Midlands / West Midlands / Cambridgeshire area
Salary: £32,500 per year
Hours: 40 hours per week, Monday to Friday + 1 in 4 Saturdays
We are looking for an experienced Service Advisor to join a busy commercial vehicle workshop. This role is ideal for someone who enjoys working directly with customers, managing bookings, and coordinating workshop operations efficiently.
Key Responsibilities:- Handle customer enquiries via phone, email, and at the service counter
- Prepare job cards, raise invoices, and manage service bookings
- Liaise with technicians and subcontractors to ensure work is completed on time
- Keep customers updated on job progress, costs, and authorisations
- Complete estimates accurately and ensure workshop workload is efficiently managed
- Previous experience as a service advisor in a commercial vehicle or van environment
- Strong organisational and communication skills
- Proficiency with DMS systems (e.g., Kerridge) or similar
- Ability to manage multiple tasks, work under pressure, and provide excellent customer service
SERVICE ADVISOR ~ CUSTOMER SERVICE in Thetford employer: RSD Engineering
Contact Detail:
RSD Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE in Thetford
✨Tip Number 1
Network like a pro! Reach out to your connections in the commercial vehicle industry. You never know who might have a lead on a Service Advisor role or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios you might face as a Service Advisor. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your experience with DMS systems and your knack for customer service. Make sure they see how you can keep their workshop running smoothly.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE in Thetford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a service advisor, especially in the commercial vehicle sector. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled customer enquiries and managed bookings in the past – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and technicians, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional, but let your personality shine through too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have available!
How to prepare for a job interview at RSD Engineering
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial vehicles and the specific services offered. Familiarise yourself with common issues and solutions, as well as the DMS systems like Kerridge. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you articulate your thoughts clearly and confidently. Prepare examples of how you've handled customer enquiries or resolved conflicts in the past. This will demonstrate your ability to manage customer relationships effectively.
✨Organisational Skills are Key
Be ready to discuss how you prioritise tasks and manage your time, especially in a busy workshop environment. Think of specific instances where you successfully juggled multiple responsibilities and kept everything running smoothly. This will highlight your organisational prowess.
✨Prepare Questions
Interviews are a two-way street, so come armed with questions about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!