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- Tasks: Manage customer enquiries and coordinate workshop operations in a busy environment.
- Company: Join a leading commercial vehicle workshop with a focus on customer care.
- Benefits: Competitive salary, full-time hours, and a supportive team atmosphere.
- Other info: Opportunity to work in a dynamic environment with career progression.
- Why this job: Be the go-to person for customers and ensure their vehicles are serviced efficiently.
- Qualifications: Experience as a service advisor and strong organisational skills required.
The predicted salary is between 32500 - 32500 £ per year.
Location: East Midlands / West Midlands / Cambridgeshire area
Salary: £32,500 per year
Hours: 40 hours per week, Monday to Friday + 1 in 4 Saturdays
We are looking for an experienced Service Advisor to join a busy commercial vehicle workshop. This role is ideal for someone who enjoys working directly with customers, managing bookings, and coordinating workshop operations efficiently.
Key Responsibilities:- Handle customer enquiries via phone, email, and at the service counter
- Prepare job cards, raise invoices, and manage service bookings
- Liaise with technicians and subcontractors to ensure work is completed on time
- Keep customers updated on job progress, costs, and authorisations
- Complete estimates accurately and ensure workshop workload is efficiently managed
- Previous experience as a service advisor in a commercial vehicle or van environment
- Strong organisational and communication skills
- Proficiency with DMS systems (e.g., Kerridge) or similar
- Ability to manage multiple tasks, work under pressure, and provide excellent customer service
Service Administrator - Customer Care in Thetford employer: RSD Engineering
Contact Detail:
RSD Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care in Thetford
✨Tip Number 1
Network like a pro! Reach out to your connections in the commercial vehicle industry. You never know who might have a lead on a Service Administrator role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to discuss how you've managed bookings and liaised with technicians in the past. We want to see that you can handle the pressure!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've efficiently managed multiple tasks and kept customers updated. This will highlight your ability to thrive in a busy workshop environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Administrator - Customer Care in Thetford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a service advisor, especially in the commercial vehicle sector. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've managed customer enquiries and coordinated workshop operations in the past.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at RSD Engineering
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial vehicles and the specific services offered. Familiarise yourself with common issues and solutions, as well as the DMS systems like Kerridge. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice how you articulate your thoughts clearly and confidently. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. This will demonstrate your ability to manage customer relationships.
✨Organisational Skills are Key
Be ready to discuss how you prioritise tasks and manage your time, especially in a busy workshop environment. Think of specific instances where you successfully juggled multiple responsibilities and kept everything running smoothly. This will highlight your organisational prowess.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or specific challenges the workshop faces. This shows your interest in the role and helps you assess if it's the right fit for you.