At a Glance
- Tasks: Coordinate field service activities and manage breakdowns for excellent customer service.
- Company: Join a well-established organisation in the automotive industry.
- Benefits: Competitive salary, stable hours, and long-term career development.
- Other info: Dynamic role with opportunities to grow in the automotive sector.
- Why this job: Be part of a fast-paced team making a real difference in service delivery.
- Qualifications: Experience in service coordination and strong communication skills required.
The predicted salary is between 37887 - 37887 £ per year.
We are recruiting for a Field Service Controller to join a busy Aftermarket team in Croydon. This is a fast-paced, customer-focused role where you'll coordinate field service activities, manage breakdowns, and support engineers to ensure excellent service delivery.
Duties:
- Handle incoming customer and engineer enquiries
- Log breakdowns and schedule field service activities
- Coordinate engineer attendance and provide customer updates
- Prioritise urgent vehicle-off-road (VOR) cases
- Manage warranty and chargeable repairs
- Liaise with third-party repair providers and monitor progress
- Maintain accurate records, reports, and KPI updates
- Support service administration and warranty claim submissions
Requirements:
- Previous experience in a service coordination, controller, or customer service role
- Strong communication and organisational skills
- Good technical understanding of vehicle or mechanical components
- Proficient in Microsoft Office, particularly Excel and Word
- Able to work under pressure and manage multiple priorities
- Self-motivated with a proactive approach to problem-solving
Desirable:
- Experience within the motor trade or automotive industry
- Knowledge of engineer scheduling and field service operations
- Understanding of warranty processes and service administration
This is an excellent opportunity to join a well-established organisation offering a competitive salary, stable working hours, and long-term career development.
Field Service Controller in Surrey employer: RSD Engineering
Join our dynamic team in Croydon as a Field Service Controller, where we prioritise a supportive and collaborative work culture. We offer competitive salaries, stable working hours, and ample opportunities for professional growth within a well-established organisation dedicated to delivering exceptional service. Experience the unique advantage of working in a fast-paced environment that values your contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Controller in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry or those who work in service coordination. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Since this role involves vehicle components, being able to discuss them confidently will show you’re the right fit for the team.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple priorities or handled urgent situations in past roles. This will highlight your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Controller in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service coordination or customer service. We want to see how your skills match the role of a Field Service Controller, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Aftermarket team. Share specific examples of how you've handled similar responsibilities in the past.
Show Off Your Technical Skills:Since this role involves a good understanding of vehicle or mechanical components, make sure to mention any relevant technical knowledge or experience you have. We love candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at RSD Engineering
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle and mechanical components. The role requires a good technical understanding, so be ready to discuss any relevant experience or knowledge you have in this area.
✨Show Off Your Organisational Skills
Since the job involves coordinating field service activities and managing multiple priorities, prepare examples from your past experiences where you've successfully juggled tasks. This will demonstrate your ability to handle the fast-paced nature of the role.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing how you would handle customer enquiries or engineer coordination.
✨Be Proactive in Problem-Solving
The role requires a self-motivated approach to problem-solving. Think of scenarios where you've identified issues before they escalated and how you resolved them. This will show that you're not just reactive but also proactive in your work.
