At a Glance
- Tasks: Be the go-to person for customer queries and manage service documentation.
- Company: Join a leading commercial vehicle service provider in Bicester.
- Benefits: Earn between £28,000 - £34,000 plus bonuses and enjoy a dynamic work environment.
- Other info: Enjoy a fast-paced role with opportunities for growth and development.
- Why this job: Make a difference by helping customers keep their vehicles on the road.
- Qualifications: Strong customer service skills and automotive experience preferred.
The predicted salary is between 28000 - 34000 £ per year.
Location: Bicester
Salary: £28,000 - £34,000 + bonus up to £4,000
Hours: 44.5 hrs/week (rotating shifts) + 1 in 3 Saturday mornings
Key Responsibilities
- Act as first point of contact for customer enquiries
- Manage job cards, service documentation, and invoicing
- Book, schedule, and prioritise workshop work
- Keep customers updated on vehicle progress and costs
- Obtain authorisations and process approvals
- Control WIP and ensure accurate costing/invoicing
- Upsell additional repairs and services where appropriate
- Liaise with technicians, parts, and subcontractors
- Maintain accurate service history and records
- Ensure reception and customer areas are well presented
What We're Looking For
- Strong customer service and communication skills
- Excellent organisation and attention to detail
- Ability to multitask in a fast-paced environment
- Confident handling administration and invoicing
- Proactive problem solver with a can-do attitude
- Automotive experience (HGV/LCV preferred)
Service Advisor in Oxford employer: Rsd Engineering
Join a dynamic team in Bicester as a Service Advisor, where your contributions are valued and rewarded. With a competitive salary and bonus structure, we foster a supportive work culture that prioritises employee growth through ongoing training and development opportunities. Enjoy the unique advantage of working in a thriving automotive environment, where your customer service skills will shine and make a real difference to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Oxford
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you walk in for that interview, show them you’re not just another candidate – you’re someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your experience and skills, especially those customer service gems that are crucial for a Service Advisor.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A polished appearance shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in Oxford
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role of a Service Advisor and how your skills align with what we're looking for.
Tailor Your CV and Cover Letter:Don’t just send out a generic CV! We love it when applicants tailor their documents to highlight relevant experience, especially in customer service and automotive roles. Show us why you're the perfect fit for this position!
Show Off Your Communication Skills:As a Service Advisor, communication is key. In your application, let us know about your experience in handling customer enquiries and keeping clients updated. A friendly tone can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Rsd Engineering
✨Know Your Stuff
Make sure you brush up on your knowledge of HGV and LCV vehicles. Understand the common issues they face and be ready to discuss how you would handle customer enquiries related to these vehicles. This shows you're not just interested in the role, but that you genuinely understand the industry.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, prepare examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, and be ready to share these stories during the interview.
✨Organise Your Thoughts
With the responsibilities of managing job cards and invoicing, it’s crucial to demonstrate your organisational skills. Consider bringing a portfolio or notes that outline your previous experience with similar tasks. This will help you articulate your ability to multitask and stay organised under pressure.
✨Be Proactive and Positive
Employers love a can-do attitude! Prepare to discuss how you approach problem-solving and give examples of times when you took the initiative to resolve an issue. This will highlight your proactive nature and show that you’re someone who can handle challenges effectively.
