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- Tasks: Assist customers with service and parts inquiries while managing bookings and invoices.
- Company: Stable automotive business with great long-term prospects.
- Benefits: Competitive salary, bonuses, healthcare, and increased holiday entitlement.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Join a dynamic team and enhance your customer service skills in the motor trade.
- Qualifications: Experience in service or parts roles, strong communication, and organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
This is a fantastic opportunity for someone with previous motor trade, commercial vehicle, service, or parts experience looking to join a stable business with excellent long-term prospects and employee benefits.
Working Hours:
- 40 hours per week
- Monday to Friday
- Flexible shift patterns available (afternoon/evening hours required up to 10pm)
- 1 in 4 Saturdays on a rota basis
Main Duties & Responsibilities:
- Preparing job cards and raising invoices using Kerridge DMS and customer authorisation platforms
- Managing customer enquiries both over the phone and face to face
- Liaising with technicians regarding workshop progress and workload
- Managing daily service bookings and workshop loading
- Keeping customers updated regarding work, authorisations, and costs
- Arranging subcontractor work and following up where required
- Completing estimates accurately and efficiently
- Ensuring high levels of customer service at all times
Requirements:
- Previous experience within a Service Advisor, Parts Advisor, or automotive/commercial vehicle role
- Kerridge DMS experience highly desirable
- Strong communication and organisational skills
- Ability to manage workload in a fast-paced environment
- Customer-focused approach with strong attention to detail
Benefits:
- Bonus scheme
- Paid overtime
- Increased holiday entitlement with service
- Healthcare scheme
- Recruitment incentive awards
- Cycle to work scheme
Locations
Service / Parts Advisor in Norfolk, Thetford employer: RSD Engineering
Contact Detail:
RSD Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service / Parts Advisor in Norfolk, Thetford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade or automotive industry. You never know who might have a lead on a Service/Parts Advisor role that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Kerridge DMS and be ready to discuss your previous experience in service or parts roles. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind for the hiring manager. Plus, it shows you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service / Parts Advisor in Norfolk, Thetford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in the motor trade or as a Service/Parts Advisor. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing personality, so let your enthusiasm come through!
Show Off Your Communication Skills: Since this role involves managing customer enquiries and liaising with technicians, make sure your application reflects your strong communication abilities. We appreciate clarity and professionalism, so keep it concise and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RSD Engineering
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and any specific experience you have with service or parts roles. Familiarise yourself with Kerridge DMS, as it’s a key part of the job. Being able to discuss your past experiences confidently will show that you're the right fit.
✨Customer Service is Key
Since this role is all about managing customer enquiries and ensuring high levels of service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your customer-focused approach.
✨Stay Organised
The job requires strong organisational skills, so be ready to talk about how you manage your workload in a fast-paced environment. You might want to mention any tools or methods you use to keep track of tasks and priorities, which will highlight your ability to handle the demands of the role.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows that you’re genuinely interested and engaged, which can leave a positive impression.