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For Companies At a Glance
- Tasks: Be the go-to person for customers and manage their service needs.
- Company: Join a dynamic dealership in Brislington, Bristol.
- Benefits: Competitive salary with OTE, plus opportunities for growth.
- Other info: Exciting role with potential for career advancement.
- Why this job: Make a difference by delivering top-notch customer service in a fast-paced environment.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 29000 - 30000 £ per year.
This is an excellent opportunity for someone with previous motor trade experience who is passionate about delivering exceptional customer service within a fast-paced aftersales environment.
Key Responsibilities:
- Acting as the main point of contact for customers while their vehicle is on site
- Managing service walk-in enquiries and bookings
- Liaising with workshop and parts departments to provide accurate updates and pricing
- Booking vehicles in and carrying out vehicle handovers
- Upselling additional work where appropriate and documenting findings
- Ensuring all duties are completed in line with manufacturer and company standards
Requirements:
- Previous experience as a Service Advisor within a main dealership environment
- Knowledge of Kerridge, RTC, or eDynamix systems would be advantageous
- Strong administration and communication skills
- Ability to work in a customer-focused, fast-paced environment
- Organised with excellent attention to detail
- Passionate about delivering high levels of customer service
Locations
Service Advisor in Newport, Wales employer: RSD Engineering
Contact Detail:
RSD Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of customer service best practices and be ready to share examples from your past experiences. Show them you’re not just passionate about cars, but also about delivering top-notch service.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Service Advisor in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous motor trade experience and customer service skills. We want to see how your background aligns with the Service Advisor role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and how you can contribute to our fast-paced aftersales environment. Keep it engaging and personal!
Show Off Your Skills: Mention any experience you have with systems like Kerridge, RTC, or eDynamix. If you’ve got strong administration and communication skills, let us know! We’re looking for organised individuals with great attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RSD Engineering
✨Know Your Stuff
Make sure you brush up on your motor trade knowledge and the specific systems mentioned in the job description, like Kerridge or RTC. Being able to discuss these confidently will show that you're serious about the role.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this is key for a Service Advisor role.
✨Practice Your Communication Skills
Since you'll be the main point of contact for customers, practice clear and concise communication. You might want to role-play common scenarios with a friend to get comfortable with handling enquiries and bookings.
✨Show Your Organisational Skills
Be ready to discuss how you manage your time and tasks in a fast-paced environment. Bring up any tools or methods you use to stay organised, as this will demonstrate your ability to handle the demands of the job.