At a Glance
- Tasks: Coordinate field service activities and manage breakdowns for excellent customer service.
- Company: Join a well-established organisation in the automotive industry.
- Benefits: Competitive salary, stable hours, and long-term career development.
- Other info: Dynamic role with opportunities to grow in the automotive sector.
- Why this job: Be part of a fast-paced team making a real difference in service delivery.
- Qualifications: Experience in service coordination and strong communication skills required.
The predicted salary is between 37887 - 37887 £ per year.
We are recruiting for a Field Service Controller to join a busy Aftermarket team in Croydon. This is a fast-paced, customer-focused role where you'll coordinate field service activities, manage breakdowns, and support engineers to ensure excellent service delivery.
Duties:
- Handle incoming customer and engineer enquiries
- Log breakdowns and schedule field service activities
- Coordinate engineer attendance and provide customer updates
- Prioritise urgent vehicle-off-road (VOR) cases
- Manage warranty and chargeable repairs
- Liaise with third-party repair providers and monitor progress
- Maintain accurate records, reports, and KPI updates
- Support service administration and warranty claim submissions
Requirements:
- Previous experience in a service coordination, controller, or customer service role
- Strong communication and organisational skills
- Good technical understanding of vehicle or mechanical components
- Proficient in Microsoft Office, particularly Excel and Word
- Able to work under pressure and manage multiple priorities
- Self-motivated with a proactive approach to problem-solving
Desirable:
- Experience within the motor trade or automotive industry
- Knowledge of engineer scheduling and field service operations
- Understanding of warranty processes and service administration
This is an excellent opportunity to join a well-established organisation offering a competitive salary, stable working hours, and long-term career development.
Locations
Field Service Controller in Croydon, Surrey employer: RSD Engineering
Join our dynamic team in Croydon as a Field Service Controller, where we prioritise a supportive work culture and employee growth. We offer competitive salaries, stable working hours, and opportunities for career advancement within a well-established organisation that values customer service excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Controller in Croydon, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in service coordination. You never know who might have a lead on a job or can give you insider info about the company.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of vehicle components. Being able to discuss these confidently will show you're not just a great communicator but also understand the field service side of things.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to manage multiple priorities or handle customer complaints. Be ready to share these examples during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Field Service Controller in Croydon, Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service coordination or customer service. We want to see how your skills match the role of a Field Service Controller, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Aftermarket team. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Show Off Your Technical Skills:Since this role involves a good understanding of vehicle or mechanical components, make sure to mention any relevant technical knowledge you have. We appreciate candidates who can communicate effectively about these topics!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RSD Engineering
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle and mechanical components. The role requires a good technical understanding, so be ready to discuss any relevant experience or knowledge you have in this area.
✨Show Off Your Organisational Skills
Since the job involves coordinating field service activities and managing multiple priorities, prepare examples from your past experiences where you've successfully juggled tasks. This will demonstrate your ability to handle the fast-paced nature of the role.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face in the job, like handling customer enquiries or updating engineers.
✨Be Proactive
The job calls for a self-motivated approach to problem-solving. Think of instances where you've taken the initiative to resolve issues or improve processes. Sharing these stories will show that you're not just reactive but also proactive in your work.
