At a Glance
- Tasks: Be the go-to person for customers and manage their service needs.
- Company: Join a dynamic dealership in Brislington, Bristol.
- Benefits: Competitive salary with OTE, plus great career growth.
- Other info: Exciting opportunity to work with a passionate team in the motor trade.
- Why this job: Make a difference by delivering top-notch customer service in a fast-paced environment.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 29000 - 30000 € per year.
This is an excellent opportunity for someone with previous motor trade experience who is passionate about delivering exceptional customer service within a fast-paced aftersales environment.
Key Responsibilities:
- Acting as the main point of contact for customers while their vehicle is on site
- Managing service walk-in enquiries and bookings
- Liaising with workshop and parts departments to provide accurate updates and pricing
- Booking vehicles in and carrying out vehicle handovers
- Upselling additional work where appropriate and documenting findings
- Ensuring all duties are completed in line with manufacturer and company standards
Requirements:
- Previous experience as a Service Advisor within a main dealership environment
- Knowledge of Kerridge, RTC, or eDynamix systems would be advantageous
- Strong administration and communication skills
- Ability to work in a customer-focused, fast-paced environment
- Organised with excellent attention to detail
- Passionate about delivering high levels of customer service
Service Advisor in Birmingham employer: RSD Engineering
Join a dynamic team in Brislington, Bristol, where we prioritise exceptional customer service and employee development. As a Service Advisor, you'll benefit from a competitive salary, a supportive work culture that values your contributions, and opportunities for professional growth within the thriving automotive sector. Our commitment to excellence ensures that you will be part of a rewarding environment that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and vehicle knowledge. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy, and we love seeing applications from enthusiastic candidates like you. Plus, it gives us a chance to see your personality shine through!
We think you need these skills to ace Service Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous motor trade experience and customer service skills. We want to see how your background aligns with the role of a Service Advisor, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and how you can contribute to our fast-paced aftersales environment. Keep it engaging and personal – we love to see your personality!
Showcase Your Skills:Mention any experience you have with systems like Kerridge, RTC, or eDynamix. If you’ve got strong administration and communication skills, let us know! We’re looking for organised individuals with great attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at RSD Engineering
✨Know Your Stuff
Make sure you brush up on your motor trade knowledge and the specific systems mentioned in the job description, like Kerridge or RTC. Being able to discuss these confidently will show that you're serious about the role.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this is key for a Service Advisor role.
✨Practice Your Communication Skills
Since strong communication is crucial, practice explaining complex information clearly and concisely. You might be asked to explain a technical issue to a customer, so being articulate will set you apart.
✨Show Your Organisational Skills
Be ready to discuss how you manage your time and tasks in a fast-paced environment. Bring examples of how you've successfully juggled multiple responsibilities, as this will demonstrate your ability to thrive in the role.
