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- Tasks: Manage commercial property claims and support customers through the claims process.
- Company: Intact Insurance, a forward-thinking company transforming the insurance industry.
- Benefits: Annual bonus, hybrid working, 25 days leave, and health benefits.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in handling commercial property claims and strong communication skills.
- Other info: Inclusive culture with flexible working options and excellent career development opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Job reference: UK003257
Location: Manchester
Business area: Claims
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape the future
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow with us
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team
As a Commercial Property Claims Handler at Intact, you will be responsible for managing commercial property claims and supporting customers and brokers through the claims process. The role offers the opportunity to work on a varied caseload, build technical claims experience, and develop your career within a supportive and well-established insurance business. You will be part of a collaborative team with access to training, clear processes, and opportunities to progress.
You’ll make an impact by:
- Investigating and managing commercial property claims from first notification through to settlement, progressing claims promptly and in line with agreed service standards and business objectives.
- Supporting customers and brokers throughout the claims journey, ensuring consistent communication and adherence to agreed claims processes and service propositions.
- Applying technical claims knowledge to assess liability, resolve queries, and agree settlements accurately and fairly.
- Sharing knowledge and best practice with colleagues, supporting team capability and continuous improvement.
Your skills and experience:
- Previous experience handling commercial property claims, with a good understanding of policy wording, coverage, and claims processes.
- Ability to manage a varied claims caseload, progressing claims efficiently while meeting service standards and deadlines.
- Good communication skills, with experience dealing with brokers, policyholders, loss adjusters, and internal teams.
- Good attention to detail and sound judgement when assessing liability, reviewing documentation, and agreeing settlements.
Why you’ll love it here:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
Property Claims Handler in Manchester employer: RSA
Contact Detail:
RSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Intact. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your technical claims knowledge. Be ready to discuss how you've handled commercial property claims in the past and share specific examples that highlight your skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate how you’ve effectively communicated with brokers and policyholders. This is key for a role like Property Claims Handler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Intact.
We think you need these skills to ace Property Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Claims Handler role. Highlight your experience with commercial property claims and any relevant skills that match the job description. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Intact Insurance. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since you'll be dealing with customers and brokers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values!
How to prepare for a job interview at RSA
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial property claims, including policy wording and coverage. Being able to discuss specific examples from your past experience will show that you understand the nuances of the role and can handle a varied caseload.
✨Communicate Clearly and Confidently
Since you'll be dealing with brokers and policyholders, practice your communication skills. Be prepared to explain complex claims processes in simple terms. This will demonstrate your ability to support customers effectively throughout their claims journey.
✨Showcase Your Attention to Detail
During the interview, highlight instances where your attention to detail made a difference in your previous roles. Discuss how you assess liability and review documentation, as this is crucial for agreeing settlements accurately and fairly.
✨Emphasise Team Collaboration
Intact values teamwork, so be ready to share examples of how you've worked collaboratively in the past. Talk about how you’ve shared knowledge and best practices with colleagues, as this aligns with their commitment to continuous improvement and team capability.