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For Companies At a Glance
- Tasks: Manage commercial claims from start to finish, ensuring a top-notch customer experience.
- Company: Join RSA, a leading insurance company focused on people and growth.
- Benefits: Enjoy hybrid working, competitive pension contributions, and continuous development opportunities.
- Why this job: Make a real impact in the insurance industry while growing your career.
- Qualifications: Experience in high-value commercial property claims and strong communication skills.
- Other info: Be part of a dynamic team with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, with a presence in North America, the UK and Europe.
We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and ensuring our people feel the benefits of our joint capabilities.
We are currently recruiting for multiple Commercial Loss Adjusters to join our established and experienced team here at RSA, covering London and the South East, on a remote basis.
Your Role
As a Commercial Claims Adjuster, you will oversee claims from initiation to resolution, ensuring a customer-focused experience throughout the process. With knowledge in commercial property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing inquiries. You will manage a diverse portfolio of claims, typically ranging from £10K to £100K across sectors such as Property Owner, Retail, Industrial, and Offices.
You will collaborate with other Commercial Adjusters, the Team Leader, and Technical Experts to ensure comprehensive support. Utilizing your negotiation skills, you will aim for favourable outcomes in claims settlements while providing excellent customer service and fostering relationships with clients. This role requires excellent communication, analytical, and organizational skills, along with the ability to manage multiple cases effectively. Additionally, you will participate in surge event management to provide vital support during critical times, take responsibility for your ongoing technical development, and travel to sites as required, for which a company car will be provided, along with the necessity of holding a clean driving license.
About You
You will have experience in handling high-value commercial property claims and managing suppliers and builders with tight controls to protect indemnity spend. You will possess the ability to assess and review claims, identifying coverage, validation, and recovery issues while ensuring that the customer journey remains on the correct path and that indemnity is effectively controlled. Familiarity with general building construction is essential, along with the capacity to adapt to the varying needs of customers, prioritising work effectively to deliver results that meet their expectations. Additionally, you should hold qualifications, ideally at least Cert CII or Cert CILA, and have a desire to progress in your career.
What We Offer You
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
Commercial Loss Adjuster in London employer: RSA
Contact Detail:
RSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Loss Adjuster in London
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend local events. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching RSA and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team and contributing to their mission.
✨Tip Number 3
Practice your negotiation skills! As a Commercial Loss Adjuster, you’ll need to demonstrate your ability to handle claims effectively. Role-play scenarios with friends or mentors to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining RSA and being part of our exciting journey.
We think you need these skills to ace Commercial Loss Adjuster in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Loss Adjuster role. Highlight your experience with high-value commercial property claims and any relevant qualifications like Cert CII or Cert CILA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at RSA. Be sure to mention your customer-focused approach and negotiation skills.
Showcase Your Communication Skills: As a Commercial Loss Adjuster, communication is key. In your application, demonstrate your ability to engage effectively with customers and third parties. We love seeing examples of how you've handled inquiries or resolved issues in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at RSA!
How to prepare for a job interview at RSA
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial property insurance and claims handling. Familiarise yourself with common issues that arise in high-value claims, as well as the specific sectors mentioned in the job description. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Showcase Your Communication Skills
Since this role involves engaging with customers and third parties, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to maintain a customer-focused experience.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific claims scenarios. Think through potential challenges you might face and how you would resolve them. This is your chance to showcase your analytical skills and problem-solving abilities, so have a few examples ready to discuss.
✨Highlight Your Teamwork Experience
Collaboration is key in this role, so be prepared to talk about your experiences working in teams. Share instances where you’ve worked alongside other adjusters or technical experts to achieve favourable outcomes. This will illustrate your ability to work well within a team and contribute to collective success.
