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- Tasks: Assist customers with their insurance needs and ensure satisfaction through excellent service.
- Company: Join Intact Insurance, a forward-thinking company transforming the insurance industry.
- Benefits: Enjoy hybrid working, generous leave, bonuses, and career development opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
You will be issuing renewal, new business, and MTA's following the process led by the Underwriting Criteria. Responding to and ensuring underwriter and broker needs are appropriately met whilst customer service and satisfaction standards are consistently achieved in line with policies and processes. Provide policy administration on newly acquired business, delivering in line with regulatory requirements.
Your skills and experience:
- Previous experience within a customer service environment. This could be (but not limited to) financial services, retail, care industry, insurance.
- Ability to multi-task in a busy and fast-paced environment.
- Have a genuine desire to help customers, with the ability to listen, understand their needs and provide the best solutions.
- Excellent communication skills, both written and verbal.
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
Customer Service Assistant in Liverpool employer: RSA
Contact Detail:
RSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Intact Insurance. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to handle various situations with ease.
✨Tip Number 3
Dress the part! Even if the company has a casual dress code, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your previous experience in customer service and how it aligns with our values at Intact Insurance. We want to see how you can make a difference!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Be Genuine and Personable: We love candidates who show a genuine desire to help customers. Share a brief story or example in your application that illustrates your passion for customer service. Let us see the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at RSA
✨Know the Company
Before your interview, take some time to research Intact Insurance. Understand their mission, values, and recent developments in the insurance industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to listen, empathise, and provide solutions that meet customer needs.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment mentioned in the job description, think of scenarios where you had to juggle multiple tasks. Be ready to discuss how you prioritised your workload and maintained high standards of service under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training programme, team dynamics, or opportunities for career development. This shows that you’re not just interested in the job, but also in growing with the company.
