Customer Success Manager

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security‑first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance.

A Customer Success Manager plays a key role in helping customers realize business value, accelerate adoption, and achieve meaningful outcomes with our solutions. This role combines customer‑centric thinking with technical curiosity, partnering closely with customers and cross‑functional teams to understand goals, navigate complexity, and drive long‑term success. The strongest candidates bring a blend of ownership, curiosity, and sound judgment—showing either experience or strong potential across both technical and value‑based customer engagement.

• Help customers realize value quickly and drive strong product adoption.
• Act as a trusted advisor by understanding customer goals, use cases, and business priorities.
• Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations.
• Champion the voice of the customer internally and partner cross‑functionally to improve outcomes.
• Take ownership of customer needs and blockers, coordinating the right resources to keep momentum.
• Review product usage, align success plans to customer goals, and adapt guidance as needs evolve.
• Build strong stakeholder relationships through sound judgment, responsiveness, and follow‑through.
• Partner closely with sales, support, product, and delivery teams to provide a coordinated customer experience.
• Support renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership.

Required Skills:

• 8+ years of relevant experience, including at least 5+ years in customer success, account management, consulting, solution engineering, or related post‑sales roles.
• Ability to balance technical fluency with value‑based customer engagement, with clear strength in one area and the capacity to grow in the other.
• Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity.
• Strong stakeholder management and relationship‑building skills across customer and internal teams.
• Ability to connect product capabilities to customer goals, business outcomes, and long‑term value.
• Experience working cross‑functionally with sales, product, support, engineering, and delivery teams.
• Strong organizational skills and consistent follow‑through across multiple priorities.
• Bachelor’s degree strongly preferred.
• Technical background or experience in a technical customer‑facing role strongly preferred.
• Additional European language skills are a plus.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.