Customer Manager

Customer Manager

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage key customer relationships and ensure satisfaction across all service lines.
  • Company: Join RSA, a leading insurance provider with a strong presence in the UK and beyond.
  • Benefits: Enjoy hybrid working, competitive pension contributions, and continuous development opportunities.
  • Why this job: Be part of a transformative journey, making a real impact in a supportive team culture.
  • Qualifications: Extensive experience in London Market insurance and strong relationship-building skills required.
  • Other info: We celebrate individuality and offer flexible working arrangements to suit your lifestyle.

The predicted salary is between 43200 - 72000 £ per year.

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We are currently recruiting for an experienced Customer Manager to join our established and experienced Specialty Lines team here at RSA on a hybrid basis.

Your Role

Your role is a Senior Customer Relationship management role within RSA’s Specialty Lines business. The core of your role is responsibility for a portfolio of large and complex customer relationships, which may be via brokers or direct.

Your role has overall responsibility for customer satisfaction of these accounts, across all lines of business and aspects of RSA’s proposition. It is vital to build and maintain excellent relationships with the customers and their brokers, and to work with colleagues from underwriting, operations, claims, risk engineering and other parts of RSA to identify and resolve any and all customer issues. You will be required to have a broad knowledge of our appetite and proposition across all Specialty product lines, and to cross-sell our products effectively. #LI-NA1

You will need to develop relationships with prospective customers and brokers, manage a pipeline of new business opportunities and work with colleagues to convert them.

About You

To be successful in your role you will require extensive knowledge and experience of working within London Market insurance. You will need to be able to demonstrate excellent relationship building / maintaining skills and a hunger to help drive the business forward through new business growth.

You will have experience of working with senior stakeholders both internally and externally dealing with brokers and customers. You will need to fully understand the Customer Enterprise Risk register and be able to find solutions to support these risk concerns where possible. You will have a level of \’gravitas\’ and \’credibility\’ when operating with Senior Clients and Brokers.

What we offer you

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that home life is a priority and are happy to consider reduced hours or job shares.
If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.

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Customer Manager employer: RSA

At RSA, we prioritise our people, offering a hybrid working model that promotes a healthy work/life balance alongside a comprehensive benefits package, including generous pension contributions. Our inclusive culture fosters respect and individuality, empowering employees to grow within a diverse community of experts while making a meaningful impact in the insurance industry.
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Contact Detail:

RSA Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Manager

✨Tip Number 1

Familiarise yourself with the London Market insurance landscape. Understanding the nuances of this market will not only help you in interviews but also demonstrate your commitment to the role and the company.

✨Tip Number 2

Network with professionals in the insurance industry, especially those who have experience in customer management roles. This can provide you with insights into the expectations and challenges of the position, as well as potential referrals.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully built and maintained relationships with clients or brokers in the past. Highlighting your relationship-building skills will be crucial in showcasing your fit for this role.

✨Tip Number 4

Research RSA's recent acquisitions and their impact on the business. Being knowledgeable about the company's growth strategy will show your enthusiasm and understanding of how you can contribute to their goals.

We think you need these skills to ace Customer Manager

Customer Relationship Management
Stakeholder Engagement
London Market Insurance Knowledge
Cross-Selling Skills
Problem-Solving Skills
Communication Skills
Negotiation Skills
Pipeline Management
Risk Assessment
Team Collaboration
Adaptability
Business Development
Customer Satisfaction Focus
Credibility with Senior Clients

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Manager at RSA. Highlight your experience in managing complex customer relationships and how you've successfully built rapport with clients and brokers.

Tailor Your CV: Customise your CV to reflect your extensive knowledge of the London Market insurance. Emphasise your relationship-building skills and any relevant achievements that demonstrate your ability to drive new business growth.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've resolved customer issues in the past and your understanding of the Customer Enterprise Risk register.

Highlight Your Soft Skills: In your application, don't forget to mention your soft skills such as gravitas and credibility when dealing with senior clients and brokers. These are crucial for the role and will set you apart from other candidates.

How to prepare for a job interview at RSA

✨Know Your Customer Relationships

Familiarise yourself with the key accounts you will be managing. Understand their history, needs, and any previous interactions with RSA. This will help you demonstrate your commitment to customer satisfaction during the interview.

✨Showcase Your Relationship-Building Skills

Prepare examples of how you've successfully built and maintained relationships with clients and brokers in the past. Highlight your ability to communicate effectively and resolve issues, as these are crucial for the role.

✨Understand the London Market

Brush up on your knowledge of the London Market insurance landscape. Be ready to discuss trends, challenges, and opportunities within the market, as this will show your expertise and readiness for the role.

✨Demonstrate Your Problem-Solving Abilities

Think of specific instances where you've identified and resolved customer issues. Be prepared to discuss how you can apply this experience to support RSA's customers and enhance their overall experience.

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