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- Tasks: Investigate and progress commercial property claims while supporting customers and brokers.
- Company: RSA is a leading insurance provider focused on people and community.
- Benefits: Enjoy hybrid working, up to 11% pension contributions, and diverse development opportunities.
- Why this job: Join a supportive team culture that values individuality and offers flexible working arrangements.
- Qualifications: Previous experience in commercial property claims preferred; excellent customer service skills required.
- Other info: We welcome applicants who may not meet all requirements but believe they are a good fit.
The predicted salary is between 28800 - 48000 £ per year.
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues with the support and opportunity to grow together, shape the future, and win as a team. We are undergoing a transformation journey, giving our people the chance to improve our service and deliver better products to brokers and customers. As a proud member of the Intact family, we have a presence in North America, the UK, and Europe.
Our Ambition
We aim to become the best Commercial Lines business in the UK, exemplified by our recent acquisition of NIG and Farmweb, which allows us to scale and leverage our combined financial strength for the benefit of our teams.
Role Overview
We are recruiting for a Commercial Property Claims Handler to join our established and experienced team at RSA on a hybrid basis. You will be responsible for investigating and progressing claims to closure efficiently, supporting customers and brokers throughout the claims journey using our established processes. Your technical knowledge will be key in resolving queries, settling claims, and sharing knowledge with colleagues.
About You
- Previous experience as a Commercial Property or General Insurance Claims Handler is preferred.
- Excellent customer service skills.
- Ability to work well in a team and meet deadlines.
- An understanding of process improvements is beneficial.
What We Offer
We prioritize our people by offering hybrid working for better work/life balance, a comprehensive benefits package including pension contributions of up to 11%, and numerous development opportunities within a diverse, passionate community. We empower you to be your best self, make an impact, and grow with us.
Our Culture
We celebrate individuality and foster an inclusive environment where everyone feels respected and valued. We are open to flexible working arrangements like reduced hours or job sharing. If you don’t meet all the requirements but believe you’re a good fit, we encourage you to contact us to discuss potential opportunities.
Accessibility
As a Disability Confident employer, we ensure fair consideration for disabled applicants who meet the minimum criteria. Please indicate if you wish to be considered under this scheme in your application, and let us know if we can make any adjustments to support your application process.
Commercial Property Claims Handler employer: RSA
Contact Detail:
RSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Property Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends and developments in commercial property insurance. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims handling. Attend relevant events or join online forums to connect with others and gain insights that could give you an edge.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios faced by claims handlers. Think about how you would handle customer queries or resolve disputes effectively.
✨Tip Number 4
Showcase your teamwork skills by providing examples of how you've successfully collaborated with colleagues in past roles. RSA values team players, so highlighting this aspect can strengthen your application.
We think you need these skills to ace Commercial Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Commercial Property or General Insurance Claims Handler. Emphasise your customer service skills and any process improvement initiatives you've been involved in.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with RSA's focus on people and teamwork, and provide specific examples of how you can contribute to their ambition.
Highlight Technical Knowledge: In your application, be sure to mention your technical knowledge related to claims handling. Discuss any relevant qualifications or training that demonstrate your ability to resolve queries and settle claims effectively.
Showcase Teamwork and Flexibility: RSA values teamwork and flexibility, so include examples of how you've successfully worked in a team environment and adapted to changing circumstances. This will show that you're a good fit for their culture.
How to prepare for a job interview at RSA
✨Showcase Your Customer Service Skills
As a Commercial Property Claims Handler, excellent customer service is crucial. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to empathise and resolve issues effectively.
✨Demonstrate Teamwork
RSA values collaboration, so highlight your experience working in teams. Discuss specific instances where you contributed to team success or helped colleagues, showcasing your ability to work well with others and meet deadlines.
✨Understand the Claims Process
Familiarise yourself with the claims process and be ready to discuss how you would approach investigating and progressing claims. Showing that you understand the importance of efficiency and thoroughness will impress your interviewers.
✨Emphasise Process Improvement Knowledge
If you have experience with process improvements, make sure to mention it. Discuss any initiatives you've been part of that enhanced efficiency or customer satisfaction, as this aligns with RSA's ambition to improve their service.
