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- Tasks: Capture and process policy information while building relationships with brokers and customers.
- Company: Join RSA, a leading insurance provider focused on people and community.
- Benefits: Enjoy hybrid working, pension contributions up to 11%, and continuous development opportunities.
- Why this job: Be part of a transformative journey in a supportive team that values your growth.
- Qualifications: Strong communication, organisational skills, and attention to detail are essential.
- Other info: High volume environment; training provided to enhance your insurance knowledge.
The predicted salary is between 28800 - 43200 £ per year.
Client Services Assistant
Job Title Client Services Assistant Reference UK002940 Town Chelmsford Business Line Operations
Introduction
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.
We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.
We are currently recruiting for an Insurance Technician to join our established and experienced team here at RSA on a hybrid basis.
Your Role
In this role your day-to-day responsibilities will include capturing and processing policy information from submissions through to debiting and exposure management. You will use your good communication skills to build excellent relationships with a variety of teams internally as well as external Brokers and Customers as this is vital in supporting the timely and high quality service we pride ourselves on delivering.
You will co-ordinate commercial programmes, developing your knowledge of local compliance and regulations and review and interpret Underwriting materials, including Broker presentations, slips and underwriting files.
You will received high quality training and coaching to build your knowledge of insurance as well as how to apply our best practice procedures.
About You
This team is a high volume environment so you will need to have excellent concentration skills and possess a high quality attention to detail. You will need to be able to build relationships with colleagues and brokers.
You will also need to have excellent communication and organisational skills.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
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Created on 12/07/2025 by TN United Kingdom
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Client Services Assistant employer: RSA
Contact Detail:
RSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Assistant
✨Tip Number 1
Familiarise yourself with the insurance industry, especially commercial lines. Understanding key terms and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you interact with brokers or customers. This will prepare you for the relationship-building aspect of the role.
✨Tip Number 3
Research RSA's recent acquisitions and their impact on the business. Being knowledgeable about the company’s direction will show your genuine interest and help you stand out.
✨Tip Number 4
Network with current or former employees of RSA on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Client Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Client Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your communication, organisational, and attention-to-detail skills in your CV and cover letter. Provide specific examples of how you've successfully used these skills in previous roles or experiences.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at RSA and how you can contribute to their mission of providing excellent service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at RSA
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Client Services Assistant. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as processing policy information and building relationships with brokers.
✨Showcase Communication Skills
Since this role requires excellent communication skills, think of examples from your past experiences where you successfully communicated with colleagues or clients. Be ready to demonstrate how you can build strong relationships, as this is vital for the position.
✨Highlight Attention to Detail
Given that the team operates in a high-volume environment, it's crucial to showcase your attention to detail. Prepare specific examples where your meticulousness has led to successful outcomes, especially in processing information or managing compliance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the hybrid working model. This shows your genuine interest in the role and helps you assess if RSA is the right fit for you.
