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- Tasks: Investigate and advance casualty claims, ensuring excellent customer support throughout the process.
- Company: Join RSA, a leading insurance provider committed to people and community impact.
- Benefits: Enjoy hybrid working, flexible hours, and up to 11% pension contributions.
- Why this job: Be part of a transformative team that values growth, inclusivity, and making a difference.
- Qualifications: Experience in Casualty Claims or complex claims is preferred; strong communication skills are essential.
- Other info: We celebrate individuality and welcome diverse applicants, including those with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Casualty Claims Handler
Reference: UK003016
Town: Manchester
Business Line: Claims
Introduction
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.
We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.
We are currently recruiting for a Casualty Claims Handler to join our established and experienced Claims Expenses team here at RSA on a hybrid basis.
Your role
As a Casualty Claims Handler, you will be responsible for appropriately and promptly investigating and advancing casualty claims to closure, achieving the business objectives and meet the defined customer service proposition.
You will ensure that customers, brokers, third parties and claimants are supported throughout the claims journey by utilising agreed upon claims processes, case laws, and defined strategies.
Your role will impart technical knowledge to resolve queries, reaching and conveying decisions whilst imparting that knowledge to others.
About you
Ideally, you will have experience in working with Casualty Claims, Employer Liability and Public Liability, from either an insurance or legal background. However, if you have experience in complex claims or liability disputes this is also advantageous.
You will be an excellent communicator, effectively building relationships with internal and external stakeholders. You will be experienced in prioritising your workload whilst dealing with multiple priorities.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that home life is a priority and are happy to consider reduced hours or job shares.
If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSA\’s application form.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
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Casualty Claims Handler employer: RSA
Contact Detail:
RSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casualty Claims Handler
✨Tip Number 1
Familiarise yourself with the key aspects of casualty claims, particularly Employer Liability and Public Liability. Understanding these areas will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees at RSA to gain insights into the company culture and expectations for the Casualty Claims Handler role. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed complex claims or liability disputes. Highlighting your problem-solving skills and ability to communicate effectively will resonate well with the hiring team.
✨Tip Number 4
Showcase your adaptability and willingness to embrace hybrid working. RSA values work/life balance, so demonstrating how you can thrive in a flexible environment will align with their company ethos.
We think you need these skills to ace Casualty Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Casualty Claims Handler. Tailor your application to highlight relevant experience in casualty claims, employer liability, or public liability.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in handling casualty claims or complex claims. Use specific examples to demonstrate your skills in communication and relationship-building with stakeholders.
Showcase Your Skills: Make sure to showcase your ability to prioritise workloads and manage multiple tasks effectively. Mention any technical knowledge you possess that relates to claims processes and case laws, as this will be valuable for the role.
Personalise Your Application: Address your application to RSA specifically and mention why you are interested in working with them. Highlight their commitment to employee development and inclusivity, and express how you align with their values and culture.
How to prepare for a job interview at RSA
✨Understand the Role
Make sure you have a clear understanding of what a Casualty Claims Handler does. Familiarise yourself with the responsibilities outlined in the job description, such as investigating and advancing claims, and supporting customers throughout their journey.
✨Showcase Your Communication Skills
As an excellent communicator, you'll need to demonstrate your ability to build relationships with various stakeholders. Prepare examples from your past experiences where you've effectively communicated complex information or resolved disputes.
✨Highlight Relevant Experience
If you have experience in Casualty Claims, Employer Liability, or Public Liability, be sure to discuss this during your interview. If not, think about how your background in complex claims or liability disputes can translate into this role.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about RSA's culture, the team you'll be working with, and opportunities for professional development. This shows your genuine interest in the company and the role.