At a Glance
- Tasks: Help customers achieve success and drive product adoption through strong relationships.
- Company: Join a forward-thinking company dedicated to customer satisfaction and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by guiding customers to realise their goals and maximise value.
- Qualifications: 8+ years in customer success or related roles; strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
A Customer Success Manager plays a key role in helping customers realize business value, accelerate adoption, and achieve meaningful outcomes with our solutions. This role combines customer‑centric thinking with technical curiosity, partnering closely with customers and cross‑functional teams to understand goals, navigate complexity, and drive long‑term success. The strongest candidates bring a blend of ownership, curiosity, and sound judgment—showing either experience or strong potential across both technical and value‑based customer engagement.
Principal Responsibilities
- Help customers realize value quickly and drive strong product adoption.
- Act as a trusted advisor by understanding customer goals, use cases, and business priorities.
- Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations.
- Champion the voice of the customer internally and partner cross‑functionally to improve outcomes.
- Take ownership of customer needs and blockers, coordinating the right resources to keep momentum.
- Review product usage, align success plans to customer goals, and adapt guidance as needs evolve.
- Build strong stakeholder relationships through sound judgment, responsiveness, and follow‑through.
- Partner closely with sales, support, product, and delivery teams to provide a coordinated customer experience.
- Support renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership, with compensation aligned in part to these results.
Required Skills
- 8+ years of relevant experience, including at least 5+ years in customer success, account management, consulting, solution engineering, or related post‑sales roles.
- Ability to balance technical fluency with value‑based customer engagement, with clear strength in one area and the capacity to grow in the other.
- Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity.
- Strong stakeholder management and relationship‑building skills across customer and internal teams.
- Ability to connect product capabilities to customer goals, business outcomes, and long‑term value.
- Experience working cross‑functionally with sales, product, support, engineering, and delivery teams.
- Strong organizational skills and consistent follow‑through across multiple priorities.
- Bachelor’s degree strongly preferred.
- Technical background or experience in a technical customer‑facing role strongly preferred.
- Additional European language skills are a plus.
Customer Success Manager employer: RSA Security
At RSA, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Customer Success Manager, you will have the opportunity to drive meaningful outcomes for our customers while benefiting from robust professional development programs and a supportive team environment. Our commitment to employee growth, coupled with a focus on customer-centric innovation, makes RSA a rewarding place to advance your career in a dynamic and engaging setting.
