At a Glance
- Tasks: Lead a dynamic team in managing commercial claims and driving performance.
- Company: Join a forward-thinking company that values diversity and inclusion.
- Benefits: Enjoy a competitive salary, annual bonus, generous leave, and pension contributions.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real impact by supporting your team and enhancing customer engagement.
- Qualifications: Proven leadership skills and experience in coaching high-performance teams.
The predicted salary is between 40000 - 50000 £ per year.
You'll make an impact by:
- Supporting the performance of the team, setting goals to drive delivery of our business objectives, encouraging a culture of continuous improvement and adherence to Financial Conduct Authority (FCA) guidelines and UK&I Claims Policy.
- Resolving technical and operational queries from team members and complaints as escalated by the team.
- Providing handling support to the team during times of surge or service pressure.
- Driving high levels of effective customer and broker engagement throughout the claim handling process.
- Collaborating with the Commercial and Complex Technical Claims and the Commercial Claims Process and Improvement Lead in the setting and updating of SOP’s for Commercial Operations.
- Collaborating with the Commercial Claims Training Lead in the identification and delivery of training needs within the team.
- Supporting and participating in customer and broker engagement meetings, supporting the customer and broker advocacy ambition of UK&I.
Your skills and experience:
- Proven experience of good and effective leadership skills at Team Leader level.
- Good influencing skills and ability to manage stakeholders.
- Good organisational skills and a thorough knowledge of Intact's systems and best practices.
- Excellent communication skills with the ability to work collaboratively and effectively across teams and with relevant external parties.
- Experience of developing, coaching, and building high performance teams and improving overall effectiveness.
- Ability to coach, mentor, motivate and upskill colleagues in their teams.
- Commercially astute with demonstrable experience of taking accountability for delivery.
Why you'll love it here:
- Annual discretionary bonus.
- Up to 11% pension contributions.
- 25 days annual leave + bank holidays + buy/sell options.
- Career development and mentoring.
- Inclusive culture + employee networks.
- Share investment options.
Our DEI commitment: We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
Commercial Claims Team Leader - Liability in Manchester employer: RSA Security LLC
Join a dynamic team in Manchester where your leadership skills will shine as a Commercial Claims Team Leader. We offer a supportive work culture that prioritises continuous improvement, employee development, and inclusivity, alongside competitive benefits such as an annual discretionary bonus, generous pension contributions, and flexible working options to ensure a healthy work-life balance. With a commitment to diversity and a focus on empowering our employees, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Claims Team Leader - Liability in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the perfect candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Commercial Claims Team Leader - Liability in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership skills and any relevant experience in claims management to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've driven team performance and improved processes in previous roles, so we can see your potential impact.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at RSA Security LLC
✨Know Your Stuff
Make sure you understand the key responsibilities of a Commercial Claims Team Leader. Brush up on FCA guidelines and UK&I Claims Policy, as well as Intact's systems. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Leadership Skills
Be ready to discuss your previous leadership experiences. Think of specific examples where you've motivated a team or resolved conflicts. Highlight how you’ve driven performance and fostered a culture of continuous improvement—this is crucial for the role!
✨Engage with Real Scenarios
Prepare for situational questions that might come up during the interview. Think about how you would handle operational queries or customer complaints. Demonstrating your problem-solving skills and ability to engage effectively with customers and brokers will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest and helps you assess if the company culture aligns with your values.
