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- Tasks: Review and assess motor claims while providing excellent customer service.
- Company: Join Intact Insurance, a dynamic company with a focus on growth and support.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and wellness initiatives.
- Why this job: Make a real difference in people's lives while developing your career in insurance.
- Qualifications: No prior experience needed; just bring enthusiasm and a professional phone manner.
- Other info: Great team culture with social events and opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
Motor Damage and Property Claims Handler – Belfast City Centre
Job Ref: 2762
Location: Belfast City Centre
Join Intact Insurance and make a difference every day.
Whether you\’re just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.
With offices in Belfast, Galway, and Dublin, we\’ve embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.
We want you to thrive and grow with us – and we\’ll give you all the tools, flexibility and learning opportunities you need to do it.
And, if you bring your best, then we promise to give you, our best.
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Motor Damage and Property Claims Handler – Belfast City Centre
This is an exciting new hybrid working career opportunity within the Insurance industry.
Due to recent internal progression opportunities, we are excited to be currently hiring for Motor Damage and Property Claims Handler role to join our team based in Belfast City Centre. The role is a full-time position. Training takes place in our Belfast office.
We are looking for individuals with previous experience to join our team.
- A competitive salary with an achievable performance related bonus
- Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward upon completion.
- Sociable hours of work Monday to Friday with no weekend work.
- 25 days annual leave plus 12 flexi days per year and time off for moments that matter (with the option to buy more annual leave)
- Life Assurance & Critical Illness Cover
- Home and motor insurance contribution
- Generous family leave policies
- Energetic and open team dynamic
- Great staff social events – on site and virtual – organised by the RSA Connect Team
- Spotlight recognition points which convert to vouchers and other great prizes
- Access to learning on your own terms – courses by top learning providers across multiple topics available online.
- Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
- Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including Annual Flu Vaccine
- Discretionary Company Days and Thank You Days
- And more.
Key Responsibilities
- You will spend most of your time reviewing and assessing motor claims
- Having high levels of empathy and understanding for our customers
- Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers, brokers and service providers to progress claims towards settlement.
- Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
- Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement or reimbursement.
- Supporting more experienced colleagues in the handling of complex cases
- Delivering the highest standards of quality and working with your colleagues to continuously improve
Requirements
- Ability to work independently and as a team
- Confident, enthusiastic and professional phone manner
- Ability to communicate with customers over the phone
- Experience of Microsoft Word and Excel desirable but not required
Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally
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Motor Damage and Property Claims Handler Belfast City Centre employer: RSA Group
Contact Detail:
RSA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Damage and Property Claims Handler Belfast City Centre
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Intact Insurance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Motor Damage Claims Handler. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! As a Claims Handler, empathy and communication are key. Be ready to share examples of how you've handled customer interactions in the past. Highlighting these skills can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Intact Insurance. Don’t miss out on this opportunity!
We think you need these skills to ace Motor Damage and Property Claims Handler Belfast City Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Motor Damage and Property Claims Handler role. Highlight any customer service experience or relevant skills that show you can handle claims efficiently.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you want to join Intact Insurance and how you can contribute to the team.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at RSA Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Motor Damage and Property Claims Handler. Familiarise yourself with common terms in the insurance industry and be ready to discuss how you can apply your skills to assess motor claims effectively.
✨Show Empathy
Since this role involves dealing with customers, practice demonstrating empathy during your interview. Think of examples where you've helped someone in a tough situation, as this will show that you can handle customer interactions with care and understanding.
✨Prepare Questions
Have a few thoughtful questions ready to ask your interviewer. This could be about the team dynamic, training opportunities, or how they measure success in the role. It shows you're genuinely interested in the position and want to contribute positively.
✨Dress for Success
Even if the company embraces hybrid work, it's important to dress professionally for your interview. A smart appearance can boost your confidence and make a great first impression, showing that you take the opportunity seriously.