Third Party Property Damage Claims Handler
Job Title Third Party Property Damage Claims Handler Reference UK003583 Town Manchester Business Line Claims
As a Third‑Party Property Damage Claims Handler, you will be responsible for appropriately and promptly investigating and advancing third‑party property damage claims to closure, to achieve business objectives and meet the defined customer service proposition.
You'll make an impact by:
- Handling and resolving technical cases and referrals and/or complaints within your authority limit / licence level.
- Investigating and negotiating settlement of claims, promptly and cost effectively within your agreed claims licence level.
- Following agreed processes, policies, and procedures to ensure quality and service standards are met and leakage is minimised.
- Identifying non‑standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
- Involvement in cases greater than licence level under a cascaded licence.
- Managing the customer and all suppliers to ensure indemnity control is maintained whilst enhancing the Intact Brand.
- Engaging with customers in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
- Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team.
- Engaging with internal and external customers to build relationships, ensure mutual understanding of requirements, developments and practical constraints and prompt resolution of issues arising.
Your skills and experience:
- In‑depth experience in Third Party Property Damage claims.
- Able to work effectively both independently and within a team, building relationships across all stakeholders.
- Able to demonstrate good judgment and an effective approach to problem‑solving, while communicating clearly and professionally with both customers and colleagues.
- Results‑driven and consistently strive to exceed expectations and ensure customer satisfaction.
- Adaptable, with the ability to drive change and contribute to continuous improvement within the business.
Why you'll love it here
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working and flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture and employee networks
- Share investment options
#LI-JM1
Our DEI commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work‑life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
Third Party Property Damage Claims Handler in Manchester employer: RSA Group
RSA Group is an exceptional employer located in Horsham, offering a dynamic work culture that prioritises collaboration and innovation within the CIO Security team. Employees benefit from competitive perks including an annual bonus, substantial pension contributions, and generous leave, all while contributing to a mission that enhances cyber resilience and protects customers. With a strong focus on professional growth and a commitment to shaping the future of insurance, RSA Group provides a meaningful and rewarding environment for its team members.
