At a Glance
- Tasks: Analyse data and create resource plans to optimise operations and enhance customer service.
- Company: Intact Insurance, a forward-thinking company transforming the insurance industry.
- Benefits: Flexible working, generous leave, career development, and an inclusive culture.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Join a team making a real impact in insurance while growing your career.
- Qualifications: Experience in data analysis and proficiency with WFM tools.
The predicted salary is between 30000 - 40000 € per year.
Shape the future. Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Grow with us. We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Win as a Team. We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
This role involves carrying out a full range of analytical and planning activities to support the effective short-term planning of operational resources across all channels and business areas. You will work closely with operational stakeholders and Service Delivery Analysts to optimise resource placement, manage changes to short-term plans, and ensure customer service, operational engagement, and cost are balanced. Your insight and planning will help the business meet its goals while supporting a skilled and engaged workforce.
The locations for this role are Manchester, Liverpool or Glasgow.
You’ll make an impact by:
- Delivering realistic and robust short-term resource plans, highlighting opportunities and providing insight to help the business meet and exceed its plans.
- Working collaboratively with operational teams and Service Delivery roles to manage changes to short-term plans, identifying risks, issues, and opportunities to maximise service levels.
- Analysing variances to short-term plans, identify trends, and make recommendations to improve operational performance.
- Utilising WFM and analytical tools to provide tactical and strategic solutions, supporting operational changes and improving resource planning capability.
Your skills and experience:
- Experience of data analysis and general business awareness.
- Proficiency in using WFM tools to support operational planning and resource optimisation.
- Ability to communicate effectively, presenting detailed or complex information clearly to influence stakeholders.
- Understanding of operational strategy and capacity planning within a customer or broker service centre environment.
Why you’ll love it here:
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment: We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
Resource Planner in Manchester employer: RSA Group
At Intact Insurance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee growth and well-being. With flexible working options, generous annual leave, and a commitment to diversity and inclusion, our Manchester, Liverpool, and Glasgow locations provide the perfect environment for you to thrive in your career as a Resource Planner. Join us to make a meaningful impact while enjoying a supportive team atmosphere and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Intact Insurance on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding their operational strategy. Brush up on your knowledge of WFM tools and how they optimise resource planning. Show them you’re not just a fit for the role, but a fit for their mission!
✨Tip Number 3
Practice your communication skills! You’ll need to present complex information clearly, so try explaining your past experiences to friends or family. The clearer you are, the more confident you’ll feel in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team at Intact Insurance.
We think you need these skills to ace Resource Planner in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experience align with the Resource Planner role. We want to see how you can contribute to our mission of making insurance simpler and more responsive!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, don’t forget to include examples of how you've used analytical tools in the past. We love seeing how you’ve turned data into actionable insights that have made a difference.
Communicate Clearly:When writing your application, keep it clear and concise. We appreciate straightforward communication, especially when it comes to presenting complex information. Show us you can influence stakeholders effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RSA Group
✨Know Your Numbers
As a Resource Planner, you'll be dealing with data analysis and operational performance. Brush up on your analytical skills and be ready to discuss how you've used data to make informed decisions in the past. Bring examples of how you've identified trends or variances in resource planning.
✨Familiarise Yourself with WFM Tools
Since proficiency in WFM tools is key for this role, make sure you know the ins and outs of any relevant software you've used. Be prepared to talk about specific features that helped you optimise resources or improve planning capabilities in previous roles.
✨Communicate Clearly
Effective communication is crucial when presenting complex information to stakeholders. Practice explaining your past experiences in a straightforward manner, focusing on how your insights led to actionable outcomes. Think about how you can simplify technical jargon for non-technical audiences.
✨Show Your Collaborative Spirit
This role involves working closely with operational teams, so highlight your teamwork skills. Prepare examples of how you've successfully collaborated with others to manage changes in plans or resolve issues. Emphasise your ability to balance customer service with operational efficiency.
