- Set up new claims accurately on claims management systems.
- Direct claims and incoming enquiries to the appropriate claims handling teams.
- Handle customer and broker queries via telephone and email in a professional and timely manner.
- Maintain accurate records and ensure all claim information is updated correctly.
- Assist with administrative tasks across the Commercial Claims department as required.
- Support continuous improvement initiatives and contribute positively to team objectives.
A relevant degree or prior experience in Insurance. - Competent IT skills with MS Office and Excel.
- Excellent communication skills, both written and verbal.
- A positive, enthusiastic and professional attitude with a willingness to learn and develop new skills.
- Great attention to detail and good organisational skills.
We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.
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Commercial Claims Associate in Manchester employer: RSA Group
Intact Insurance is an exceptional employer that prioritises employee growth and well-being, offering a hybrid work environment in the vibrant cities of Manchester and Liverpool. With a strong commitment to community and customer service, employees benefit from generous annual leave, substantial pension contributions, and a culture that fosters collaboration and personal development. Join us to make a meaningful impact in the insurance industry while enjoying the flexibility and support needed to thrive in your career.
