At a Glance
- Tasks: Lead the ServiceNow product strategy and ensure efficient operations.
- Company: Intact Insurance, transforming the insurance industry with a fresh approach.
- Benefits: Annual bonus, generous pension contributions, hybrid work, and 25 days annual leave.
- Other info: Join a supportive team focused on your growth and success.
- Why this job: Make a real impact in a dynamic environment while shaping the future of insurance.
- Qualifications: Experience with ServiceNow products and strong relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
The ServiceNow Product Owner (PO) is a critical role within the organisation, expertly managing internal customer technology needs to deliver on CIO and Core Technology & Operations strategies.
You’ll make an impact by:
- Performance & Operations
- Ensure ServiceNow operates efficiently and reliably, implementing, monitoring and troubleshooting processes to address any issues.
- Ensure product operates to agreed business SLA’s.
- Provide escalation management of critical issues affecting your product (i.e. P1’s).
- Supporting Major Programmes
- Support the Delivery of Major Programmes that incorporate your ServiceNow including providing appropriate capability/resources & outcomes as required.
- Acts as primary point of contact for resources, project activities, and escalations as required.
- Product Strategy & Roadmap
- Develop and maintain a ServiceNow product roadmap aligned to Intact’s technology and business goals.
- Lead benchmarking to compare platform capability with industry best-in-class and relentlessly advocate for product excellence.
- Drive change focused on automation, performance improvement, and the adoption of new technologies where relevant (e.g., AI, machine learning, edge computing, zero trust).
- Oversee the end-to-end lifecycle management of the ServiceNow product, from design through to retirements and transition to newer products, and its integrations to the wider Intact technology environment.
- Monitor ServiceNow performance and implement improvements to enhance reliability, availability, and security.
- Own and actively manage the platform backlog including clearly defining backlog items and prioritising items based on business and technology goals and optimisation of work in the delivery team.
- Work with stakeholders & users to identify ServiceNow platform’s capability gaps and define technical roadmap and user stories to bridge those gaps.
Your skills and experience:
- Practitioner-level knowledge of ServiceNow products (specifically including ITSM, ITOM & complex integrations)
- Experience owning product roadmaps, backlogs, development and ongoing service delivery/quality of service
- Experience of building good and effective relationships with both internal and external teams
- Significant experience in managing 3rd party teams across different geographies
- Excellent attention to detail. Demonstrable analytical skill and proven experience of applying a systematic and disciplined approach to product development
- Good understanding of business complexity and project/platform interdependencies
- Solid understanding of the importance of security & resilience within an IT estate
- Demonstrable collaboration within and externally to a team
- Experience of the full project lifecycle (waterfall, agile, DevOps) and a technical appreciation of IT systems and solutions
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave
ServiceNow Product Owner in London employer: RSA Group
At Intact Insurance, we pride ourselves on being an exceptional employer that champions employee growth and a collaborative work culture. As a ServiceNow Product Owner, you will be at the forefront of our transformation in the insurance sector, supported by a commitment to innovation and flexibility, alongside competitive benefits such as generous pension contributions and hybrid working options. Join us to make a meaningful impact while enjoying a fulfilling career in a dynamic environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Product Owner in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like RSA Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like RSA Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace ServiceNow Product Owner in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at RSA Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at RSA Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at RSA Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at RSA Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at RSA Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding RSA Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
