Global Customer Manager in London

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and ensuring our people feel the benefits of our joint capabilities.

Your role is a Senior Customer Relationship management role within RSA's Specialty Lines business. The core of your role is responsibility for a portfolio of large and complex customer relationships, which may be via brokers or direct. Your role has overall responsibility for customer satisfaction of these accounts, across all lines of business and aspects of RSA's proposition. It is vital to build and maintain excellent relationships with the customers and their brokers, and to work with colleagues from underwriting, operations, claims, risk engineering and other parts of RSA to identify and resolve any and all customer issues. You will be required to have a broad knowledge of our appetite and proposition across all Specialty product lines, and to cross-sell our products effectively. You will need to develop relationships with prospective customers and brokers, manage a pipeline of new business opportunities and work with colleagues to convert them.

To be successful in your role you will require extensive knowledge and experience of working within London Market insurance. You will need to demonstrate excellent relationship building/maintaining skills and a hunger to help drive the business forward through new business growth. You will have experience of working with senior stakeholders both internally and externally dealing with brokers and customers. You will need to fully understand the Customer Enterprise Risk register and be able to find solutions to support these risk concerns where possible. You will have a level of 'gravitas' and 'credibility' when operating with Senior Clients and Brokers.

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSA's application form. Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.