At a Glance
- Tasks: Manage claims, coordinate services, and resolve customer issues efficiently.
- Company: Supportive team environment in a dynamic organisation.
- Benefits: Hybrid working, flexible hours, annual bonus, and career development opportunities.
- Other info: Inclusive culture with a commitment to diversity and work-life balance.
- Why this job: Make a real impact while developing your skills in a collaborative setting.
- Qualifications: Strong communication skills and experience in claims or sales.
The predicted salary is between 30000 - 40000 £ per year.
As a Intervention Claims Handler you will play a key role in keeping our claims process running smoothly. You’ll manage third‑party interactions, coordinate services, and help deliver quick, efficient resolutions that make a real difference to our customers. This role offers the chance to develop your skills, work as part of a supportive team, and take the next step in your career while contributing directly to the success of the business.
You will make an impact by:
- Handling inbound and outbound calls with third‑party customers, offering services and managing cases to achieve settlement and business objectives.
- Liaising with suppliers and arranging replacements or services, referring cases beyond your authority when needed.
- Accurately updating systems, handling complaints within your authority, and following agreed processes, policies, and procedures.
- Supporting colleagues and contributing to overall team effectiveness, maintaining high service standards and operational efficiency.
Your skills and experience:
- Good communication and negotiation skills, with the ability to manage customer interactions effectively.
- Experience handling claims or sales cases, ensuring processes are followed and targets are met.
- Excellent organisational skills, with the ability to update systems accurately and manage multiple tasks.
- Ability to work collaboratively within a team while maintaining high service standards and customer satisfaction.
Why you'll love it here:
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI commitment:
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
Intervention Claims Handler employer: RSA Group
As an Intervention Claims Handler, you'll thrive in a dynamic and inclusive environment that prioritises your professional growth and well-being. With benefits like hybrid working, generous annual leave, and a commitment to diversity, you'll be part of a supportive team dedicated to making a positive impact on our customers' lives. Join us to develop your skills and enjoy a rewarding career where your contributions are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Intervention Claims Handler
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and managing customer interactions, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you’re engaged and eager to learn more about the role and the team. Plus, it gives you a chance to see if the company is the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. It’s a simple way to show your enthusiasm for the position.
We think you need these skills to ace Intervention Claims Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Intervention Claims Handler role. Highlight your relevant experience in handling claims or sales cases, and showcase your communication skills. We want to see how you can contribute to our team!
Showcase Your Skills:Don’t forget to emphasise your organisational skills and ability to manage multiple tasks. Mention any experience you have with updating systems accurately, as this is key for the role. We love seeing candidates who can juggle responsibilities effectively!
Be Personable:When writing your application, let your personality shine through! We value good communication and negotiation skills, so make sure to convey your ability to manage customer interactions in a friendly and professional manner. We’re all about making connections!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at RSA Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Intervention Claims Handler. Familiarise yourself with the claims process, customer interactions, and how to manage cases effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with third-party customers, be prepared to demonstrate your communication and negotiation skills. Think of examples from your past experiences where you successfully managed customer interactions or resolved complaints. This will highlight your ability to handle similar situations in the new role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during your interview. These might involve handling difficult customers or managing multiple tasks. Practice your responses by thinking through how you would approach these situations, focusing on your problem-solving skills and ability to follow processes while maintaining high service standards.
✨Emphasise Team Collaboration
This position requires working collaboratively within a team, so be ready to discuss your experience in team settings. Share examples of how you've supported colleagues or contributed to team effectiveness in previous roles. This will show that you can thrive in a supportive environment and align with the company’s culture.
