At a Glance
- Tasks: Manage credit hire and damage claims from start to finish, ensuring smooth resolutions.
- Company: Intact Insurance, a fresh name in the insurance industry focused on simplicity and responsiveness.
- Benefits: Annual bonus, generous pension contributions, 25 days leave, and career development opportunities.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Join a supportive team and make a real impact in the insurance sector.
- Qualifications: Understanding of motor claims and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
This role is key to ensuring efficient management of credit hire and damage claims, helping control costs and deliver high-quality customer outcomes. It offers the opportunity to develop expertise in claims handling, work collaboratively with internal teams, and take ownership of cases from start to finish.
You will make an impact by:
- Taking ownership of credit hire and damage claims from start to finish, ensuring smooth and timely resolution.
- Investigating claims thoroughly, working closely with internal teams, suppliers, and claimants to manage the process effectively.
- Providing clear, helpful responses to customers and claimants, maintaining high standards of service throughout.
- Spotting potential issues early, escalating when needed, and using your judgement to protect the business and minimise costs.
Your skills and experience:
- Good understanding of motor claims, including third-party and credit hire claims.
- Excellent communication, negotiation, and relationship-building skills to handle customers, claimants, and suppliers effectively.
- Good problem-solving and decision-making abilities, with a focus on delivering the best outcome.
- Comfortable in using IT systems, keeping accurate records, and managing your own caseload efficiently.
Why you will love it here:
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI commitment:
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
Credit Hire Claims Handler in Halifax employer: RSA Group
Intact Insurance is an exceptional employer that prioritises employee growth and well-being, offering a supportive work environment where you can thrive. With a strong focus on career development, inclusive culture, and generous benefits such as annual bonuses and extensive leave options, you'll find meaningful opportunities to make an impact in your role as a Credit Hire Claims Handler. Join us in shaping the future of insurance while enjoying a collaborative team atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Hire Claims Handler in Halifax
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Intact Insurance's values and mission. This will help you connect your skills to their goals and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience with motor claims and customer service can shine through in your answers.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team dynamics. This shows you're engaged and helps you figure out if this is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Credit Hire Claims Handler in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Credit Hire Claims Handler. Highlight your experience with motor claims and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about claims handling and how your skills align with our mission at Intact Insurance. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your excellent communication abilities. Whether it's through your CV or cover letter, let us see how you can build relationships and resolve issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re there!
How to prepare for a job interview at RSA Group
✨Know Your Claims Inside Out
Make sure you brush up on your understanding of motor claims, especially credit hire and damage claims. Familiarise yourself with common scenarios and how to handle them effectively, as this will show your expertise and confidence during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, claimants, and suppliers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in past roles, especially when resolving issues or negotiating outcomes.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific instances where you've identified potential issues and resolved them efficiently. Highlight your decision-making process and how it led to positive outcomes, as this will resonate well with the interviewers looking for someone who can take ownership of claims.
✨Familiarise Yourself with IT Systems
Since managing your own caseload and keeping accurate records is crucial, make sure you're comfortable discussing any relevant IT systems you've used. If you have experience with claims management software, be prepared to share how it helped you stay organised and efficient.
