APPLY NOW!This role is to be based hybrid in either Manchester or GlasgowIntact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.
Shape the futureWe're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference.
Grow with usWe're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.
Win as a TeamThis role is within Operational Excellence and reports to the Continuous Improvement Manager. Responsible for leading continuous improvement within assigned business areas, driving measurable service, efficiency and productivity outcomes through process optimisation and change delivery.
The role provides support to the function by executing assigned activities accurately, applying growing professional knowledge, collaborating with others, and escalating non‐standard issues where appropriate.
You'll make an impact by: Owns delivery of continuous improvement outcomes, including service performance, productivity and efficiency gains.
Identifies, prioritises and delivers improvements, ensuring measurable impact against performance Metrics.
Leads process redesign and optimisation, embedding changes into day-to-day operations. Drives resolution of performance issues, working with leaders to improve service delivery.
Partners with operational teams to ensure improvements are sustained and embedded.
Coaches stakeholders and teams to adopt CI practices and continuously improve performance. Your skills and experience: Solid experience in continuous improvement, Lean or process optimisation. Lean Six Sigma qualified.
Proven ability to deliver measurable improvements in operational performance. Considerable problem-solving and analytical capability.
Effective stakeholder management and ability to drive change through influence.
Why You'll Love It Here: Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to: Annual discretionary bonusUp to 11% pension contributionsHybrid working + flexible hours25 days annual leave + bank holidays + buy/sell optionsHealth & wellbeing + virtual GPCareer development and mentoringInclusive culture + employee networksShare investment optionsOur DEI Commitment: We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we'd still love to hear from you. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we're here to support you.#LI-JH1
Continuous Improvement Consultant in Glasgow employer: RSA Group
Intact Insurance is an exceptional employer that prioritises employee growth and well-being, offering a hybrid work environment in the vibrant cities of Manchester and Liverpool. With a strong commitment to community and customer service, employees benefit from generous annual leave, substantial pension contributions, and a culture that fosters collaboration and personal development. Join us to make a meaningful impact in the insurance industry while enjoying the flexibility and support needed to thrive in your career.
