Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key customer relationships and ensure satisfaction across all service lines.
- Company: Join RSA, a leading insurance provider with a focus on people and teamwork.
- Benefits: Hybrid working, competitive pension contributions, and continuous development opportunities.
- Other info: Inclusive culture that values individuality and supports work-life balance.
- Why this job: Be part of a transformative journey in the insurance industry and make a real impact.
- Qualifications: Experience in London Market insurance and strong relationship-building skills.
The predicted salary is between 43200 - 72000 £ per year.
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, with a presence in North America, the UK and Europe. We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and ensuring our people feel the benefits of our joint capabilities.
We are currently recruiting for an experienced Customer Manager to join our established and experienced Specialty Lines team here at RSA on a hybrid basis.
Your Role
Your role is a Senior Customer Relationship management role within RSA's Specialty Lines business. The core of your role is responsibility for a portfolio of large and complex customer relationships, which may be via brokers or direct. Your role has overall responsibility for customer satisfaction of these accounts, across all lines of business and aspects of RSA's proposition. It is vital to build and maintain excellent relationships with the customers and their brokers, and to work with colleagues from underwriting, operations, claims, risk engineering and other parts of RSA to identify and resolve any and all customer issues. You will be required to have a broad knowledge of our appetite and proposition across all Specialty product lines, and to cross-sell our products effectively. You will need to develop relationships with prospective customers and brokers, manage a pipeline of new business opportunities and work with colleagues to convert them.
About You
To be successful in your role you will require extensive knowledge and experience of working within London Market insurance. You will need to be able to demonstrate excellent relationship building/maintaining skills and a hunger to help drive the business forward through new business growth. You will have experience of working with senior stakeholders both internally and externally dealing with brokers and customers. You will need to fully understand the Customer Enterprise Risk register and be able to find solutions to support these risk concerns where possible. You will have a level of 'gravitas' and 'credibility' when operating with Senior Clients and Brokers.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares. If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSA's application form. Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
Global Customer Manager in England employer: RSA Group
Contact Detail:
RSA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with brokers or have experience in the London Market. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your relationship-building skills! When you get the chance to meet potential employers or clients, make sure to highlight your ability to maintain strong relationships. Share examples of how you've successfully managed customer accounts in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies like RSA directly through our website. Express your interest in the Global Customer Manager role and share how you can contribute to their transformation journey.
✨Tip Number 4
Prepare for interviews by understanding RSA's values and culture. Familiarise yourself with their approach to customer satisfaction and how they support their employees. This will help you align your answers with what they’re looking for in a candidate.
We think you need these skills to ace Global Customer Manager in England
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what drives you in the insurance world.
Tailor Your Application: Make sure to customise your application for the Global Customer Manager role. Highlight your experience with customer relationships and how you've successfully managed complex accounts. We love seeing how your skills align with our needs!
Be Specific About Your Experience: Don't just list your past jobs; give us the juicy details! Share specific examples of how you've built relationships with brokers and customers, and how you've tackled challenges in the London Market insurance. This helps us see your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at RSA!
How to prepare for a job interview at RSA Group
✨Know Your Stuff
Make sure you have a solid understanding of the London Market insurance landscape. Brush up on RSA's products and services, especially within Specialty Lines. This will help you speak confidently about how you can contribute to customer satisfaction and business growth.
✨Build Rapport
During the interview, focus on showcasing your relationship-building skills. Share examples of how you've successfully managed complex customer relationships in the past. Remember, it's all about demonstrating that you can connect with both customers and brokers effectively.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've tackled customer issues in previous roles. Highlight your ability to collaborate with different teams, like underwriting and claims, to find solutions. This will show that you're proactive and can handle challenges head-on.
✨Demonstrate Gravitas
When interacting with interviewers, exude confidence and professionalism. Use your experience with senior stakeholders to illustrate your credibility. This will help convey that you can operate effectively with high-level clients and brokers, which is crucial for this role.