Design & Delivery Consultant

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

In your role, you will help shape learning outcomes that support business goals and create meaningful development experiences. You will work closely with stakeholders to design and deliver engaging learning solutions, helping colleagues build capability, develop their careers, and contribute to organisational success. Your contribution will support a culture of continuous learning, talent development, and leadership growth.

This role is hybrid and can be based in either Liverpool, Manchester or London with regular travel. You’ll make an impact by:

• Partnering with stakeholders to understand learning outcomes and translate them into effective learning interventions and development solutions.
• Delivering learning, coaching, workshops, and development initiatives through both virtual and face to face channels.
• Creating engaging learning content and experiences using a range of design approaches and technologies to support capability development.
• Sharing insights and recommendations with stakeholders to support continuous improvement and learner satisfaction.
• Challenging thinking, contributing ideas, and supporting the development of solutions that meet business and learner needs.

Your skills and experience:

• Experience facilitating workshops, training programmes, and leadership development activities that encourage participation, engagement, reflection, and application of learning.
• Proven experience developing creative learning solutions, applying learning design theory and using a range of content design technologies.
• Effective stakeholder management skills, with the ability to build relationships and work collaboratively across different audiences.
• Knowledge of development and talent identification tools, including Insights Discovery and psychometric testing.
• Understanding of GDPR requirements and learner design theory.

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.