Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage commercial property claims and support customers through the claims process.
- Company: Intact Insurance, a forward-thinking insurance provider focused on transformation.
- Benefits: Annual bonus, hybrid working, 25 days leave, and career development opportunities.
- Other info: Inclusive culture with a commitment to diversity and employee growth.
- Why this job: Join a collaborative team and make a real difference in people's lives.
- Qualifications: Experience in handling commercial property claims and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
We’re customer‑driven, community‑focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
As a Commercial Property Claims Handler at Intact, you will be responsible for managing commercial property claims and supporting customers and brokers through the claims process. The role offers the opportunity to work on a varied caseload, build technical claims experience, and develop your career within a supportive and well‑established insurance business. You will be part of a collaborative team with access to training, clear processes, and opportunities to progress.
You’ll make an impact by:
- Investigating and managing commercial property claims from first notification through to settlement, progressing claims promptly and in line with agreed service standards and business objectives.
- Supporting customers and brokers throughout the claims journey, ensuring consistent communication and adherence to agreed claims processes and service propositions.
- Applying technical claims knowledge to assess liability, resolve queries, and agree settlements accurately and fairly.
- Sharing knowledge and best practice with colleagues, supporting team capability and continuous improvement.
Your skills and experience:
- Previous experience handling commercial property claims, with a good understanding of policy wording, coverage, and claims processes.
- Ability to manage a varied claims caseload, progressing claims efficiently while meeting service standards and deadlines.
- Good communication skills, with experience dealing with brokers, policyholders, loss adjusters, and internal teams.
- Good attention to detail and sound judgement when assessing liability, reviewing documentation, and agreeing settlements.
Why you’ll love it here:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
Commercial Property Claims Handler employer: RSA Group
Contact Detail:
RSA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Property Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Intact Insurance. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your technical claims knowledge. Be ready to discuss how you've handled commercial property claims in the past and how you can apply that experience to help Intact's customers.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate how you’ve effectively communicated with brokers and policyholders. This is key for a role like the Commercial Property Claims Handler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Intact team.
We think you need these skills to ace Commercial Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Property Claims Handler role. Highlight your relevant experience and skills, especially those related to managing claims and working with brokers. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Intact Insurance. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since you'll be dealing with customers and brokers, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at RSA Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial property claims, including policy wording and coverage. Being able to discuss specific examples from your experience will show that you’re not just familiar with the process but also confident in handling various scenarios.
✨Communicate Clearly and Confidently
Since the role involves liaising with brokers and customers, practice articulating your thoughts clearly. Use examples to demonstrate your communication skills, especially how you've managed relationships in previous roles. This will highlight your ability to support clients effectively.
✨Showcase Your Attention to Detail
Prepare to discuss how you assess liability and review documentation. Bring examples of how your attention to detail has led to successful claim resolutions. This will reassure them that you can handle the complexities of claims management accurately.
✨Emphasise Team Collaboration
Intact values teamwork, so be ready to share experiences where you’ve worked collaboratively. Discuss how you’ve shared knowledge or best practices with colleagues, as this aligns with their focus on continuous improvement and team capability.