At a Glance
- Tasks: Investigate and advance commercial property claims to closure while supporting customers.
- Company: Intact Insurance, a forward-thinking company transforming the insurance industry.
- Benefits: Annual bonus, generous pension contributions, 25 days leave, and flexible working options.
- Other info: Inclusive culture that values individuality and supports work-life balance.
- Why this job: Join a team where you can make a real difference and grow your career.
- Qualifications: Customer service skills; experience in claims handling is a plus but not essential.
The predicted salary is between 28800 - 48000 £ per year.
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape the future
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow with us
We’re customer‑driven, community‑focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team
As a Commercial Property Claims Handler at Intact, you will be responsible for managing commercial property claims and supporting customers and brokers through the claims process. The role offers the opportunity to work on a varied caseload, build technical claims experience, and develop your career within a supportive and well‑established insurance business. You will be part of a collaborative team with access to training, clear processes, and opportunities to progress.
You’ll make an impact by:
- Investigating and managing commercial property claims from first notification through to settlement, progressing claims promptly and in line with agreed service standards and business objectives.
- Supporting customers and brokers throughout the claims journey, ensuring consistent communication and adherence to agreed claims processes and service propositions.
- Applying technical claims knowledge to assess liability, resolve queries, and agree settlements accurately and fairly.
- Sharing knowledge and best practice with colleagues, supporting team capability and continuous improvement.
Your skills and experience:
- Previous experience handling commercial property claims, with a good understanding of policy wording, coverage, and claims processes.
- Ability to manage a varied claims caseload, progressing claims efficiently while meeting service standards and deadlines.
- Good communication skills, with experience dealing with brokers, policyholders, loss adjusters, and internal teams.
- Good attention to detail and sound judgement when assessing liability, reviewing documentation, and agreeing settlements.
Why you’ll love it here
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI commitment
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
Commercial Property Claims Handler in Halifax employer: RSA Group
At Intact Insurance, we pride ourselves on being an excellent employer that champions growth and inclusivity. Our hybrid work model allows for flexibility, while our commitment to employee development ensures that you can thrive in your career as a Commercial Property Claims Handler. With competitive benefits like an annual discretionary bonus, generous pension contributions, and a culture that celebrates individuality, you'll find a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Property Claims Handler in Halifax
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Intact Insurance and understanding their values. Be ready to discuss how your skills align with their mission to make insurance simpler and more responsive.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Intact Insurance.
We think you need these skills to ace Commercial Property Claims Handler in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in commercial property or general insurance claims, even if it’s just a small part of your background.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role at Intact Insurance. Share specific examples of how your customer service skills and teamwork experience make you a great fit for our Commercial Claims team.
Showcase Your Technical Knowledge:If you have any technical knowledge related to claims handling, don’t hold back! Mention it in your application to show us you’re ready to hit the ground running and help resolve queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RSA Group
✨Know Your Claims Process
Familiarise yourself with the claims process specific to commercial property insurance. Understand the key steps involved and be ready to discuss how you would handle various scenarios. This shows that you’re proactive and have a genuine interest in the role.
✨Showcase Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or improved a customer's experience, as this is crucial for the role of a Commercial Property Claims Handler.
✨Team Player Mindset
Be ready to discuss how you work within a team. Share examples of successful collaborations and how you contribute to achieving team goals. Intact Insurance values teamwork, so demonstrating your ability to work well with others will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career aspirations.
