Global Customer Manager in City of Westminster

Your role is a Senior Customer Relationship management role within RSA's Specialty Lines business. The core of your role is responsibility for a portfolio of large and complex customer relationships, which may be via brokers or direct.

Your role has overall responsibility for customer satisfaction of these accounts, across all lines of business and aspects of RSA's proposition. It is vital to build and maintain excellent relationships with the customers and their brokers, and to work with colleagues from underwriting, operations, claims, risk engineering and other parts of RSA to identify and resolve any and all customer issues. You will be required to have a broad knowledge of our appetite and proposition across all Specialty product lines, and to cross-sell our products effectively.

You will need to develop relationships with prospective customers and brokers, manage a pipeline of new business opportunities and work with colleagues to convert them.

To be successful in your role you will require extensive knowledge and experience of working within London Market insurance. You will need to be able to demonstrate excellent relationship building / maintaining skills and a hunger to help drive the business forward through new business growth.

You will have experience of working with senior stakeholders both internally and externally dealing with brokers and customers. You will need to fully understand the Customer Enterprise Risk register and be able to find solutions to support these risk concerns where possible. You will have a level of 'gravitas' and 'credibility' when operating with Senior Clients and Brokers.

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We are currently recruiting for an experienced Customer Manager to join our established and experienced Specialty Lines team here at RSA on a hybrid basis., At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future., We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

• we have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset.
• pension contributions of up to 11% looking after you now, and in the future.
• reduced hours or job shares.

We understand that home life is a priority and are happy to consider reduced hours or job shares.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.