At a Glance
- Tasks: Lead insurance programmes, ensuring accuracy and quality while supporting business growth.
- Company: Intact Insurance, a forward-thinking company transforming the insurance landscape.
- Benefits: Annual bonus, hybrid working, 25 days leave, and career development opportunities.
- Other info: Inclusive culture with flexible working options to support work-life balance.
- Why this job: Make a real impact in a collaborative team focused on continuous improvement.
- Qualifications: Experience in insurance operations and strong communication skills.
The predicted salary is between 38000 - 45000 £ per year.
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe.
It's a new name and a new way to do business.
Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.
Shape the future
We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times.
When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference.
Grow with us
We're customer-driven, community-focused, and committed to helping our people grow.
Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team
Join a collaborative operations team where your experience helps deliver notable service across insurance programmes.
In your role, you will play a key part in ensuring accuracy, quality, and operational excellence, while supporting business growth, developing colleagues, and contributing to continuous improvement.
This is an opportunity to build on your technical knowledge, work closely with a wide range of stakeholders, and make a meaningful impact across Intact's Specialty Lines business
You'll make an impact by
- Leading the delivery of multinational and domestic insurance programmes, ensuring policy issuance, drafting, authorisation, and servicing activities are completed accurately and within agreed service levels.
- Providing technical knowledge and operational support to underwriting teams, helping to resolve queries and maintain high standards of quality, compliance, and customer service.
- Coordinating activities across multiple stakeholders, including brokers, customers, Wordings, Finance, and Global Network teams, ensuring clear communication and effective outcomes throughout the programme lifecycle.
- Supporting the development of colleagues through coaching, peer review, quality assurance, and the creation of training materials that help build capability across the wider team.
- Driving continuous improvement by identifying opportunities to enhance processes, strengthen operational resilience, support change and improve the customer experience.
Your skills and experience
- Experience within insurance operations, underwriting support, policy servicing, policy drafting, wordings, or a related specialty insurance environment.
- Knowledge of multinational insurance programmes, captive arrangements, reinsurance structures, and policy documentation requirements.
- Ability to review, authorise, and quality check insurance documentation while maintaining accuracy and attention to detail.
- Positivity managing competing priorities, applying sound judgement, and delivering high quality outcomes in a busy environment.
- Excellent communication and stakeholder management skills, with the ability to explain technical concepts clearly and build effective working relationships across diverse teams.
- Experience supporting the development of others through coaching, feedback, knowledge sharing, and continuous improvement activities.
- Digital proficiency across business systems and Microsoft 365 applications.
- Why you'll love it here
Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
- #LI-NA1
- Our DEI commitment
We celebrate individuality and believe our differences make us stronger.
We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.
If you meet the core criteria but not every requirement, we'd still love to hear from you.
Let's explore how this role could support your next career step.
If you need adjustments during the recruitment process, just let us know we're here to support you.
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Senior Operations Technician in Chelmsford employer: RSA Group
RSA Group is an exceptional employer located in Horsham, offering a dynamic work culture that prioritises collaboration and innovation within the CIO Security team. Employees benefit from competitive perks including an annual bonus, substantial pension contributions, and generous leave, all while contributing to a mission that enhances cyber resilience and protects customers. With a strong focus on professional growth and a commitment to shaping the future of insurance, RSA Group provides a meaningful and rewarding environment for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Technician in Chelmsford
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like RSA Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like RSA Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Operations Technician in Chelmsford
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at RSA Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at RSA Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at RSA Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at RSA Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at RSA Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding RSA Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
