At a Glance
- Tasks: Assess household property claims and recommend settlements while ensuring customer satisfaction.
- Company: Join Intact Insurance, a supportive and innovative workplace with a focus on employee growth.
- Benefits: Enjoy flexible hybrid work, competitive pay, and opportunities for professional development.
- Other info: Be part of a team that values your ideas and supports your career journey.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in property claims handling and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day. We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
The Desktop Property Claims Adjuster role involves undertaking assessments of household property claims and making associated settlement recommendations in line with designated authority levels, policy cover and customer propositions. You will spend the majority of your time gathering relevant claim information from customers, adjusting claim submissions in line with policy cover and informing customers of settlement outcomes. You will be desk based, working in a team with other Property Claims colleagues in our Galway office. You will have strong analytical, communication and organisation skills.
Key Responsibilities- Oversee household desktop claims from initiation to resolution, ensuring a customer-focused experience throughout the process.
- Engage effectively with customers and third parties, providing clear communication and promptly addressing enquiries.
- Utilize negotiation skills to aim for optimal outcomes in claims settlements while providing excellent customer service.
- Prepare and deliver case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition.
- Manage customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary to deliver high standards of customer satisfaction.
- Provide expert advice, guidance and coaching to less experienced colleagues to develop knowledge and understanding of desktop claims adjusting best practice.
- Ensure customer satisfaction and retention levels.
- Maintain quality and levels of service delivered.
- Contribute to operational efficiency and personal contribution to team productivity.
- Apply Brand Beliefs and ensure compliance with legal, regulatory and policy requirements.
- CIP qualified (desired but not essential).
- +3 years property claims handling experience.
- +2 years desktop claims handling experience (required).
If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011, any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.
Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.
Desktop Property Claims Adjuster in Belfast employer: RSA Group
At Intact Insurance, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in our Galway office. With a strong focus on employee growth, we provide ample learning opportunities and the flexibility of hybrid work, ensuring that your ideas are valued and you can thrive in your role as a Desktop Property Claims Adjuster. Our commitment to employee well-being is reflected in our performance-led rewards and a culture that prioritises teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Property Claims Adjuster in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Intact Insurance. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims adjusting. Think about your past experiences and how they relate to the role. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Show off your analytical skills during the interview! Be ready to discuss how you've handled complex claims in the past. This is your chance to demonstrate your problem-solving abilities and customer focus.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Intact Insurance.
We think you need these skills to ace Desktop Property Claims Adjuster in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Desktop Property Claims Adjuster role. Highlight your property claims handling experience and any relevant qualifications to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about joining Intact Insurance and how your background aligns with our values. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application demonstrates your strong communication skills. Use clear language and provide examples of how you've effectively engaged with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at RSA Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of property insurance and claims handling. Familiarise yourself with common terms and processes related to desktop claims adjusting. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Desktop Property Claims Adjuster, communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved conflicts or provided clear explanations, as these will highlight your ability to engage with clients and third parties.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving and analysis. You might be asked to walk through a hypothetical claims scenario, so practice articulating your thought process. Highlight your ability to gather relevant information and make informed decisions based on policy cover and customer needs.
✨Emphasise Teamwork and Flexibility
Intact Insurance values collaboration and flexibility. Share experiences where you've worked well in a team or adapted to changing circumstances. This will show that you can thrive in their hybrid work environment and contribute positively to team dynamics.
