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- Tasks: Investigate and resolve customer complaints while ensuring top-notch service standards.
- Company: Join Intact Insurance, a leader in the insurance industry with a focus on innovation.
- Benefits: Flexible hybrid work, learning opportunities, and a supportive team environment.
- Why this job: Make a real difference in customer satisfaction and grow your career with us.
- Qualifications: Strong customer service skills and attention to detail; CIP qualification preferred.
- Other info: Dynamic workplace with opportunities for personal and professional development.
The predicted salary is between 30000 - 40000 £ per year.
Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day. We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
We are currently looking to hire a full time Customer Assurance Executive on a temporary contract as part of our cross functional Intact Insurance and 123.ie Customer Assurance Team. As the Customer Assurance Executive, they will be responsible for investigating and responding to customer complaints in line with the highest customer service standards. We take pride in our ability to offer our employees opportunities across all teams within the business. Here in Intact Insurance and 123.ie we pride ourselves on being an innovative leader in the insurance industry when it comes to what we provide and how we provide it. Intact Insurance and 123.ie are committed to exceptional standards of customer care and professionalism. We invest in our staff and have high expectations.
Key Responsibilities:- Investigate and respond to customer complaints in line with the highest customer service standards and with strict adherence to regulatory requirements.
- Record and update complaints and customer records as appropriate.
- Recommend and assist with implementing changes to improve customer satisfaction.
- Liaise directly with other departments to discuss how processes, products and systems can be improved to benefit the customer and the business.
- Assist with training and coaching for complaint identification and complaint resolution.
- Performing other duties that may be required.
- Demonstrated high levels of customer empathy and practical problem solving.
- Strong attention to detail, customer service and telephone skills.
- An ability to prioritise your workload.
- Work independently as well as part of a team.
- Excellent organisation and written skills.
- A CIP qualification is preferable, but APA is essential.
If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.
Customer Assurance Executive - Temporary Contract (Open to internal applicants only) in Belfast employer: RSA Group
Contact Detail:
RSA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assurance Executive - Temporary Contract (Open to internal applicants only) in Belfast
✨Tip Number 1
Network like a pro! Reach out to your colleagues and connections within Intact Insurance. A friendly chat can open doors and give you insights into the role that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and complaint resolution. We all know that confidence is key, so rehearse your answers and be ready to showcase your problem-solving skills!
✨Tip Number 3
Show your passion for customer care! During your interview, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to the high standards Intact Insurance values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you're genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining the team.
We think you need these skills to ace Customer Assurance Executive - Temporary Contract (Open to internal applicants only) in Belfast
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Customer Assurance Executive role. Highlight your relevant experience and skills that align with our values and the responsibilities mentioned in the job description.
Showcase Your Skills: We’re looking for strong written communication skills, so make sure to demonstrate this in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: To make things easier for both of us, please apply through our website. It’s straightforward and ensures your application gets to the right place quickly. We can’t wait to hear from you!
How to prepare for a job interview at RSA Group
✨Know Your Customer Service Standards
Before the interview, brush up on the highest customer service standards that Intact Insurance prides itself on. Be ready to discuss how you’ve demonstrated these standards in your previous roles, especially when handling complaints.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've effectively resolved customer complaints in the past. Highlight your ability to empathise with customers and provide practical solutions, as this is crucial for the Customer Assurance Executive role.
✨Familiarise Yourself with Regulatory Requirements
Understand the regulatory requirements related to the role, especially those outlined by the Central Bank Reform Act. Being knowledgeable about these regulations will show your commitment to compliance and professionalism.
✨Demonstrate Team Collaboration
Since the role involves liaising with other departments, be prepared to discuss how you’ve successfully worked in teams before. Share examples of how you’ve contributed to improving processes or systems for better customer satisfaction.